Senior Client Success Manager - Insurance Solutions

Accountabilities:: Manage client relationships throughout the customer lifecycle, from onboarding and implementation through ongoing engagement and renewal. Build strong working relationships with underwriters, analysts, product stakeholders, and other client contacts. Drive product adoption and workflow integration, helping clients incorporate solutions effectively into their day-to-day processes. Conduct regular client touchpoints, manage follow-ups, and ensure key client priorities and action items continue to progress. Support business reviews by connecting product usage, adoption, and outcomes to broader client objectives. Monitor usage trends and client health indicators to identify areas where clients are achieving value and where additional support may be required. Translate client goals and challenges into measurable outcomes and help demonstrate the business value of the solutions. Gather and communicate client feedback, needs, and challenges to internal teams to help coordinate appropriate responses and improvements. Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other teams to deliver a strong client experience. Identify opportunities for deeper product adoption, expanded usage, and account growth. Collaborate with senior Client Success leaders on strategic client initiatives and broader team priorities. Use AI tools and automation where appropriate to streamline routine activities and improve day-to-day effectiveness. Requirements: 3+ years of experience in Client Success, account management, consulting, or within the property and casualty (P&C) insurance ecosystem. Strong client-facing communication skills and a genuine interest in building long-term professional relationships. Ability to understand client challenges, ask thoughtful questions, and develop a strong understanding of business needs. Analytical mindset with the ability to interpret usage data, trends, and client health indicators. Strong organizational and time-management skills, with the ability to manage multiple clients, priorities, and follow-ups effectively. Curiosity about insurance workflows, analytics, technology, and AI-driven solutions. Willingness and ability to quickly learn insurance processes, industry concepts, and new products. Comfortable communicating with both technical and business stakeholders. Proactive, collaborative, and comfortable operating in a high-growth environment. Ability to work effectively across cross-functional teams and coordinate internal resources around client needs. Interest in using AI tools to automate routine work, increase efficiency, and improve productivity. Deep insurance expertise is not required, provided you bring relevant client-facing experience and a strong willingness to learn. Benefits: Remote opportunity open to candidates in the United States and Canada. Opportunity to work at the intersection of artificial intelligence, technology, and property insurance. Direct exposure to innovative underwriting, pricing, and property-risk solutions. Collaborative, high-performance environment that values ownership and new ideas. Opportunity to make a visible impact on client outcomes and the customer experience. Ability to contribute client insights directly to product and service improvements. Opportunity to work alongside experienced professionals across Client Success, Product, Risk Analytics, Data Science, Support, and Marketing.