Senior Accounts Receivable Analyst

Accountabilities:: Manage end-to-end accounts receivable activities, ensuring accurate and timely invoicing across new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages. Execute proactive, customer-focused collections strategies to drive timely payments and meet cash collection and efficiency targets. Use NetSuite and Tesorio to manage collections activity, monitor outstanding balances, and maintain accurate customer records. Apply and post incoming ACH, wire, credit card, and Stripe payments to the appropriate customer accounts. Research and resolve unapplied cash, chargebacks, short-pays, and other payment discrepancies. Prepare credit and debit memos and manage customer credit monitoring, including credit holds and limits. Analyze AR aging, collections performance, cash flow trends, and key metrics to identify risks and provide actionable insights to accounting leadership. Support month-end and year-end close by finalizing billing processes, reconciling AR-related accounts, and validating receivable and revenue-related balances. Use NetSuite and SuiteBilling expertise to troubleshoot billing issues, support system enhancements, and drive process improvements. Prepare audit schedules, reconciliations, billing documentation, and other materials required by internal and external auditors. Support SOX controls, testing requests, and process documentation to maintain audit readiness and compliance. Identify opportunities to use AI and automation to streamline AR workflows, improve collections, and enhance forecasting. Collaborate with Sales, Customer Success, Account Management, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction. Maintain strong ownership, reliability, and accountability while working fully remotely and managing deadlines independently. Requirements: 5+ years of experience in accounts receivable, billing, collections, or a related financial operations role, with demonstrated experience managing complex AR processes. Extensive experience with NetSuite ERP and SuiteBilling is highly preferred. Strong analytical capabilities, with the ability to interpret financial data, identify trends, and translate findings into actionable recommendations. Excellent written and verbal communication skills, particularly in customer-facing collections situations. Customer-focused approach combined with confidence and professionalism when managing payment issues and collection activities. Strong independence, self-motivation, organization, and accountability in a fully remote work environment. Proficiency with Microsoft Excel and Google Sheets. Experience with Salesforce, Zendesk, Tesorio, Gmail, or Stripe is a plus. Familiarity with SaaS business models and subscription billing is preferred. Exceptional attention to detail and ability to manage multiple priorities, deadlines, and financial workflows accurately. Ability to work effectively in a fast-paced, high-growth environment and proactively identify opportunities for process improvement. Willingness and ability to adopt AI and automation tools to increase efficiency and improve AR operations. Strong collaborative mindset and ability to work effectively with cross-functional teams. Must be legally authorized to work in the United States; visa sponsorship is not available. The role is remote within the United States, excluding California and the New York metropolitan area. Benefits: $65,000–$75,000 USD annual base salary . Bonus, equity, and benefits as part of the total compensation package. Equity for full-time employees. 401(k) match. Flexible paid time off and generous sick-time policy. Comprehensive health plans with employer contributions. 100% company-paid short-term and long-term disability insurance. 100% company-paid life insurance. HSA contribution of $100–$200 per month , depending on plan tier. $25 per month lifestyle spending account. $50 per month internet reimbursement. $500 home-office stipend . $10,000 adoption benefit . Comprehensive family planning coverage through the medical plan. Fully distributed remote work environment. Opportunity to work across billing, collections, cash application, financial analysis, audit support, and AR automation. Exposure to SaaS and subscription-based financial operations with significant ownership of core AR processes.