Salesforce System Administrator

Accountabilities: Administer and champion Salesforce and Certinia as essential business platforms, ensuring reliable performance through proactive monitoring, user support, platform maintenance, and continuous improvement. Manage Salesforce and Certinia configurations, including custom objects and fields, validation rules, sharing rules, page layouts, Lightning pages, user permissions, and access settings. Monitor, maintain, and improve data quality while implementing effective data governance practices across business systems. Develop, maintain, and optimize Salesforce and Certinia reports and dashboards, transforming business data into actionable insights. Collaborate with stakeholders across departments to understand operational requirements and translate business needs into practical system enhancements. Document system processes, controls, configurations, and operating procedures to support consistency, compliance, and effective platform management. Identify opportunities to automate repetitive processes, streamline workflows, and improve the overall user experience. Support user onboarding and offboarding activities, including account provisioning, security permissions, license management, and the transfer of records when employees leave. Create and deliver Salesforce training sessions, office hours, and user enablement materials to encourage effective platform adoption across the organization. Provide ongoing technical assistance and guidance to users, troubleshooting issues and helping teams make the most of Salesforce and Certinia functionalities. Continuously develop Salesforce and Certinia expertise through hands-on learning, professional development, and relevant certifications. Contribute to platform improvements and operational initiatives that strengthen business processes and reporting capabilities. Requirements: Bachelor's degree in Business, Information Systems, Finance, Accounting, or a related field, or equivalent practical professional experience. Salesforce Administrator certification or demonstrated progress toward obtaining the certification. 2–5 years of professional experience working as a Salesforce Administrator. Hands-on experience with Salesforce administration, including platform configuration, reporting, dashboards, user support, and data quality management. Good understanding of business processes, data governance, and effective system administration practices. Strong analytical and problem-solving abilities, with the capacity to translate business requirements into practical technical solutions. Proficiency in Microsoft Excel and PowerPoint, including the ability to work confidently with large datasets and present information clearly. Excellent written and verbal communication skills, with the ability to collaborate effectively with stakeholders across different business functions. A service-oriented and collaborative mindset, with a proactive approach to supporting users and resolving technical challenges. Strong organizational skills and attention to detail, particularly when handling confidential client, commercial, and employee information. Sound professional judgment, discretion, and the ability to work responsibly with sensitive business data. Ability to work effectively in a team-oriented environment while managing individual responsibilities and competing priorities. Nice-to-have qualifications: Previous experience working with Certinia Professional Services Automation (PSA). Familiarity with Salesforce automation, release management, system integrations, and basic development concepts. Experience in consulting, professional services, or other project-based business environments. Experience using AI-powered productivity tools such as Microsoft Copilot and ChatGPT to improve efficiency, streamline workflows, research technical issues, and develop dashboards or data analyses. Benefits: Annual compensation: INR 9–17 LPA, depending on experience, technical expertise, certifications, educational background, and alignment with industry standards. Eligibility for a company bonus program. Competitive employee benefits provided through an Employer of Record (EOR) arrangement with DEEL. Statutory benefits and employment-related administrative support managed through the EOR. Full-time employment opportunity. 100% remote working arrangement from India. Collaborative and cross-functional working environment. Opportunity to develop expertise in Salesforce and Certinia while contributing to business-critical systems and process improvements.