Salesforce Administrator

Accountabilities: Design, configure, and maintain Salesforce functionality, including complex Flows, custom objects, dynamic layouts, actions, applications, and executive dashboards. Gather business and user requirements and translate them into sustainable technical solutions with an intuitive user experience. Manage Salesforce security and access controls, including user roles, profiles, permission sets, sharing rules, and Organization-Wide Defaults. Support integrations with third-party applications and external systems, including Sage Intacct, Make.com, FormAssembly, and Apsona. Collaborate with external partners and vendors to implement, maintain, and troubleshoot cross-platform functionality. Develop and execute test plans, manage sandbox environments, and maintain effective change management practices to ensure reliable deployments. Lead training sessions, webinars, and interactive workshops to improve user adoption, technical knowledge, and system proficiency across North America. Drive data quality initiatives by developing data hygiene processes, implementing supporting tools, and educating users on data management best practices. Maintain comprehensive documentation of Salesforce configurations, business processes, integrations, and technical changes. Monitor Salesforce releases, stay informed about new features and industry best practices, and recommend improvements to enhance platform performance and functionality. Provide ongoing technical support and resolve system issues while managing competing priorities and contributing to broader IT initiatives. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Required Salesforce Administrator certification and significant hands-on experience administering Salesforce environments. Advanced knowledge of Salesforce products, including complex Flow automation, configuration, customization, and system maintenance. Demonstrated experience working with nonprofit organizations and an understanding of their operational needs. Experience integrating Salesforce with third-party applications and external systems. Strong understanding of Salesforce security architecture, access management, data quality, testing, and change management practices. Ability to gather requirements, analyze business needs, and translate them into practical, scalable technical solutions. Excellent analytical, troubleshooting, and problem-solving skills, with strong attention to detail and a commitment to continuous improvement. Effective written and verbal communication skills, including the ability to explain technical concepts in accessible language and deliver training to diverse audiences. Strong interpersonal skills and a collaborative approach to working with internal stakeholders, external vendors, and cross-functional teams. Excellent organizational skills, with the ability to manage multiple projects, adapt to changing priorities, and work independently in a remote environment. Willingness to support the organization's mission, vision, and values, with occasional overtime or on-call availability as required. Eligibility to work in Canada. Benefits Competitive salary: Starting annual salary of CAD $73,747.30 for Canadian employees. Fully remote work: Work remotely from Canada, with flexibility designed to support work-life balance. Full-time schedule: 36 hours per week. Paid time off: Three weeks of vacation, generous holiday allowances, and additional leave provisions. Retirement savings: Employer contributions to a retirement plan. Comprehensive benefits: Access to a competitive employee benefits package, potentially prorated according to weekly working hours. Flexible work arrangements: Support for balancing professional responsibilities and personal commitments. Professional development: Opportunities to expand technical expertise, strengthen Salesforce skills, and pursue career growth. Meaningful impact: The opportunity to use technology to support a mission-driven organization and contribute to work benefiting communities across North America. Inclusive workplace: A collaborative environment that values diversity, belonging, and the perspectives of people from different backgrounds.