Sales Operations Coordinator

Accountabilities: In this role, you will support the Sales and Business Management teams by coordinating daily operations, maintaining accurate information, and ensuring consistent follow-through on commercial activities. Your responsibilities will include: Partner with local Business Managers to maintain accurate account and client records and support the management of current and upcoming opportunities. Maintain and update Salesforce records, ensuring data accuracy and compliance with established sales processes and reporting standards. Assist with preparing client proposals, presentations, and quotations in accordance with quality standards. Manage client communications when Business Managers are unavailable, providing responsive, professional, and customer-focused support. Receive, qualify, and record incoming leads in the CRM, ensuring appropriate follow-up actions are assigned and completed. Identify potential leads through CRM databases and LinkedIn, helping Business Managers develop new client relationships and schedule meetings. Collect information and prepare sales reports and other requested CRM analyses. Coordinate with the Sales Team to ensure submissions meet deadlines and follow-up schedules are maintained. Track lost opportunities, maintain relevant records, and support investigations into the reasons behind unsuccessful opportunities. Contribute to marketing initiatives, including case studies, conferences, and brochures, in collaboration with Sales and Engineering teams. Review existing sales processes and recommend improvements or new procedures to address evolving business needs. Coordinate with estimation, project management, finance, and other departments to facilitate information sharing and ensure sales-related timelines are met. Requirements The ideal candidate is a detail-oriented and resourceful professional with a strong background in customer service, sales support, or sales operations. You should be comfortable managing multiple priorities, communicating with different stakeholders, and working in a technology-driven environment. The following qualifications are expected: Post-secondary education in a relevant field or equivalent professional experience. At least five years of experience in customer service, support, or a sales-focused position. Previous experience in the technology sector or within a professional services organization. Proficiency with Salesforce and CRM data management. Strong working knowledge of Microsoft Office, particularly Word, Excel, and Outlook. Familiarity with AI tools and a willingness to continuously develop new skills. Excellent written and verbal communication skills, with fluency in English. Strong organizational and prioritization skills, combined with exceptional attention to detail. Ability to build positive working relationships with clients, colleagues, and cross-functional teams. Adaptability and confidence working in a changing, diverse, and collaborative environment. Ability to obtain the security clearance required under the Controlled Goods Program (CGP). Experience with the Controlled Goods Program, aerospace, or defense industries is considered an asset. Important employment conditions: This is a fully remote position. Occasional travel to Canadian offices may be required. The role involves access to export-controlled information governed by ITAR and EAR regulations. Candidates must qualify as a U.S. person under 22 CFR 120.62 or be eligible to obtain an export license. Candidates will be required to complete the applicable security screening. Benefits The compensation package includes a range of benefits designed to support employees' health, financial well-being, and overall experience: Comprehensive medical, dental, and vision insurance plans. Employer-matching contributions to a 401(k) retirement plan. Annual profit-sharing bonus. Additional supplementary benefits.