ROI Project Manager (Professional Services)

Accountabilities: Manage multiple concurrent client engagements from initiation through completion, developing project plans, timelines, schedules, resource plans, and delivery milestones. Coordinate internal and client resources, meetings, deliverables, project hours, and dependencies to ensure high-quality, on-time execution. Build strong working relationships with clients and internal stakeholders, maintaining alignment, managing expectations, and communicating proactively throughout the project lifecycle. Establish clear project roles, responsibilities, milestones, priorities, and expectations across all phases of delivery. Identify project risks, issues, dependencies, and potential roadblocks and proactively develop and implement solutions. Facilitate project meetings and ensure decisions, action items, owners, and next steps are clearly documented and communicated. Monitor project progress and communicate changes, risks, decisions, scope considerations, budget implications, and timeline impacts to relevant stakeholders. Coordinate multiple projects simultaneously while maintaining strong attention to detail, quality standards, and deadlines. Provide project management support for internal initiatives, coordinating cross-functional teams, timelines, milestones, and deliverables. Maintain accurate and up-to-date project documentation within project management platforms and business systems. Support project forecasting, resource planning, scheduling, and other professional services operational activities. Lead project closeout activities, capture lessons learned, and identify opportunities to improve future project delivery. Contribute to the ongoing development and improvement of project management processes, tools, templates, workflows, and best practices. Use AI-powered tools and project management capabilities to streamline routine activities, improve communication, synthesize information, and enhance project visibility. Requirements Bachelor’s degree from a four-year college, university, or technical school required. 4+ years of experience managing complex projects from initiation through completion. 3+ years of experience in professional services or a client-facing environment preferred. Demonstrated experience coordinating cross-functional teams and managing stakeholders at multiple organizational levels. Experience managing multiple concurrent client engagements and/or internal projects. Strong project planning, organization, prioritization, and problem-solving capabilities. Excellent written and verbal communication skills, with the ability to build trust and rapport with clients and colleagues. Proven ability to proactively identify challenges, take ownership, and drive projects toward successful outcomes. Project management certification such as PMP, CAPM, or equivalent preferred. Experience in event project management and/or design and creative project delivery is a plus. Proficiency with project management platforms such as Smartsheet, Asana, Wrike, Monday.com, or equivalent. Proficiency with collaboration and productivity tools such as Microsoft 365, including Teams, SharePoint, and OneNote, and/or Google Workspace. Familiarity with business communication tools such as Zoom and the ability to quickly learn new technology applications. Demonstrated experience using AI tools such as Claude, Microsoft Copilot, Gemini, or ChatGPT to enhance project management workflows. Ability to use AI tools for drafting communications and deliverables, generating meeting summaries and action items, synthesizing information, and automating routine tasks. Familiarity with AI-enabled project management features such as automated timelines, status reporting, and risk identification is valuable. Ability to critically evaluate AI-generated outputs, apply sound judgment, and refine prompts to produce accurate and useful results. A relationship-oriented approach with a strong commitment to client experience, accountability, and high-quality delivery. Benefits Fully remote opportunity available within the United States. Expected annual salary range of $80,000–$110,000 . Actual compensation determined based on experience, skills, and qualifications. Opportunity to manage diverse client engagements and work across multiple accounts. Exposure to cross-functional projects and internal business initiatives. Opportunity to use modern project management technologies and AI-powered productivity tools. Professional environment focused on client success, collaboration, continuous improvement, and high-quality delivery. Opportunities to contribute to the development of project management processes, tools, and best practices. Role with meaningful autonomy and ownership over project execution and outcomes.