Risk & Disputes Intern

Accountabilities: Investigate disputed credit card, debit card, and ACH transactions and determine appropriate actions to resolve cases within established deadlines. Review individual transactions using internal policies, procedures, and investigation methodologies to identify patterns, trends, and potential risk factors. Analyze account and transaction data to understand behavioral patterns and support accurate case decisions. Collaborate with fraud, disputes, and other relevant teams to determine the appropriate resolution for individual cases. Work with analysts, operations specialists, data scientists, and engineering teams to identify opportunities to improve loss-prevention processes, tools, and mechanisms. Maintain strong knowledge of fraud risks, prevention techniques, payment disputes, and relevant technologies. Meet or exceed established service-level agreements (SLAs) for timely resolution of assigned cases while helping minimize potential losses. Handle escalations from internal and external stakeholders in a professional, efficient, and solutions-oriented manner. Identify recurring issues and provide recommendations to management on opportunities to improve or scale operational processes. Develop a strong understanding of internal systems, tools, data sources, and workflows used to investigate risk and dispute cases. Use data and evidence to make timely decisions in situations that may involve ambiguity or competing priorities. Leverage Claude or equivalent large language model tools to enhance research, productivity, analysis, and professional communication. Requirements Currently pursuing a Bachelor’s degree and available to work full-time during the internship. Strong analytical and problem-solving skills, with the ability to evaluate information and make sound decisions. Comfortable working with data and making meaningful decisions in a fast-paced environment where situations may sometimes be ambiguous. Excellent attention to detail and the ability to manage multiple cases, priorities, and deadlines simultaneously. Strong written and verbal English communication skills. Good business judgment and the ability to communicate findings, decisions, and recommendations clearly. Ability to take initiative, learn quickly, and work independently with limited supervision after training. Demonstrated experience using Claude or an equivalent large language model tool, with the ability to leverage AI effectively for research, productivity, and communication. Strong sense of ownership and consistently high standards for accuracy and quality. Willingness to challenge existing approaches constructively and contribute ideas for improving processes. Action-oriented mindset with the ability to make timely decisions and take calculated risks when appropriate. Strong interpersonal skills and the ability to build trust through attentive listening, clear communication, and respectful collaboration. Resilient and results-oriented, with the ability to maintain quality and productivity when faced with setbacks or changing priorities. Previous internship or work experience is a plus, particularly in analytics, operations, finance, risk, fraud, customer support, technology, or related fields. Benefits Compensation: $800 USD per month. Employment type: Paid, full-time independent contractor internship. Work arrangement: Fully remote from Brazil. Schedule: Monday through Friday, 9:00 AM–5:30 PM Central Time. Opportunity to gain hands-on experience in risk management, payment disputes, fraud prevention, and fintech operations. Exposure to credit card, debit card, and ACH transaction analysis. Cross-functional collaboration with fraud, disputes, operations, data science, and engineering professionals. Practical experience using data and AI-assisted tools to support investigations and operational decisions. Opportunity to develop expertise in fraud prevention, payment risk, loss prevention, and dispute resolution. Fast-paced environment offering opportunities to learn, take ownership, and develop professionally.