Quality Systems Manager

Accountabilities:: Own, implement, maintain, and continuously improve the corporate Quality Management System, establishing standardized processes, procedures, governance, and quality expectations across facilities. Provide guidance and support to facility Quality teams to ensure corporate requirements are consistently implemented while allowing for appropriate site-specific procedures. Manage the corporate Document Control program, including document creation, review, approval, issuance, revision, periodic review, archival, obsolescence, and controlled distribution. Lead the Change Control program, ensuring changes are documented, risk-assessed, reviewed, approved, implemented, communicated, and verified for effectiveness. Manage and support the Food Safety and Quality Training Program, including learning plans, training matrices, assignments, completion tracking, retraining requirements, and training records. Serve as the business owner and primary Quality administrator for Veeva QualityOne, supporting configuration, workflows, user adoption, data integrity, reporting, and continuous improvement. Develop, maintain, communicate, and support implementation of corporate Quality Standards, translating requirements into effective facility-level programs and procedures. Provide governance and workflow support for CAPAs, deviations, non-conformances, and OOS events, including investigation quality, root cause analysis, action planning, approvals, effectiveness checks, trending, and timely closure. Manage complaint trending and quality data analysis to identify recurring issues, emerging risks, systemic trends, and opportunities for corrective or preventive action. Support Management Reviews by compiling, analyzing, and presenting QMS performance indicators, CAPA and deviation status, complaint trends, audit observations, training performance, and other relevant quality metrics. Support internal, customer, regulatory, and certification audits by maintaining controlled, complete, current, and audit-ready QMS documentation and records. Partner with Quality, Operations, Product, Regulatory, Supply Chain, and other stakeholders to integrate quality requirements into business processes, new initiatives, and organizational changes. Monitor QMS effectiveness through metrics, trending, periodic reviews, and compliance assessments, recommending improvements based on risks, audit findings, recurring issues, and business needs. Provide training, coaching, and technical guidance to facility Quality teams and other stakeholders on QMS processes, documentation, QualityOne workflows, and applicable standards. Ensure corporate quality records are properly maintained, retained, protected, and readily retrievable in accordance with regulatory and company requirements. Drive harmonization and standardization across facilities while escalating significant compliance, product quality, or food safety risks to Quality leadership. Requirements: Demonstrated experience implementing, managing, and improving Quality Management Systems in a regulated food, dietary supplement, consumer health, or related environment. 5+ years of Quality Systems or Quality Assurance experience with a bachelor’s degree in Food Science, Quality, Biology, Chemistry, Engineering, or a related field, or an equivalent combination of education and relevant technical experience. Working knowledge of applicable FDA requirements, including 21 CFR Part 111, and current Good Manufacturing Practices (cGMPs). Experience with document control, change control, training systems, CAPA, deviations, OOS investigations, complaint trending, and quality metrics. Experience administering electronic Quality Management Systems, with Veeva QualityOne strongly preferred. Knowledge of GFSI/SQF quality and food safety system requirements is preferred. Ability to develop corporate quality standards and effectively support their implementation across multiple facilities. Strong written and verbal communication, organization, analytical, problem-solving, and cross-functional collaboration skills. Ability to manage multiple priorities, drive timely closure of quality activities, and influence stakeholders without direct authority. Relevant certifications or formal training in quality systems, auditing, HACCP, SQF/GFSI, root cause analysis, or CAPA are preferred. Experience and training related to 21 CFR Part 111. Strong data-driven mindset with the ability to identify trends, assess risks, and translate quality information into actionable improvements. Benefits: Base salary of $125,000–$140,000 plus bonus, depending on experience. Comprehensive benefits package designed to support employee and family well-being. Generous paid time off. Strong healthcare and benefits coverage for employees and their families. Wellness-focused perks and access to company products. Fully remote, high-trust work environment. Biannual company off-sites providing opportunities to connect with colleagues in person. Opportunity for significant ownership and career growth in a quality leadership role. Opportunity to work cross-functionally across Quality, Operations, Product, Regulatory, and Supply Chain. Environment focused on high standards, ownership, urgent impact, and continuous improvement.