Pessoa Designer de Serviços Pleno

Accountabilities:: Map and diagnose customer journeys using service design and user research methods, identifying pain points, opportunities, and critical touchpoints across the service experience. Plan and conduct qualitative research, including interviews, observations, and usability testing, to uncover user needs, behaviors, expectations, and insights. Create journey maps, Service Blueprints, diagrams, personas, and other visual artifacts that help teams understand and improve the user experience. Develop, prototype, test, and iterate service solutions aligned with user needs and business objectives, incorporating feedback into continuous improvements. Contribute to service strategy definition and refinement by facilitating workshops and collaborating with multidisciplinary teams across areas such as Marketing, Commercial, and Delivery. Analyze qualitative and quantitative service and product data to identify improvement opportunities, monitor performance, and support informed decision-making. Lead meetings with stakeholders to gather information, establish project guidelines, communicate findings, and present recommendations to internal and external audiences. Requirements: Minimum of 4 years of experience as a Service Designer or in closely related roles. Training or specialization in systemic design approaches, such as Service Design, Design Thinking, Strategic Design, Design Systems, or related disciplines. Academic degree and/or postgraduate studies, either completed or in progress, in a relevant field. Strong knowledge of systemic design tools and techniques, with practical experience applying them to service and experience challenges. Knowledge of business modeling and project management. Demonstrated ability to conduct user research through interviews, observation, usability testing, and related techniques. Experience creating journey maps, Service Blueprints, diagrams, personas, and other service design artifacts. Strong ability to interpret and analyze both qualitative and quantitative data. Excellent writing, communication, negotiation, and stakeholder management skills. Knowledge of LGPD and its implications for user and customer data. English: Intermediate level. Spanish: Intermediate level. Microsoft Office: Advanced proficiency, particularly PowerPoint, Excel, and Word. Strategic and systemic thinking, with the ability to connect design initiatives to broader business transformation objectives. Strong problem-solving mindset, critical thinking, creativity, and a continuous learning orientation. Excellent interpersonal skills, emotional intelligence, conflict mediation, adaptability, organization, and prioritization. Ability to communicate clearly and assertively, facilitate discussions, and share knowledge with others. Benefits: Cooperative engagement model. Reimbursement for the purchase of work equipment. Home office allowance. Support for the use of personal work equipment. Flexible home office allowance through a card with free-use balance. People Hub employee benefits club. Temporary Disability Income (DIT). Birthday day off. Anywhere Office model, allowing you to work from a location where you feel comfortable. TotalPass. Training and certification opportunities. Colab+ package with access to WellHub, Avus, and Starbem. Fully remote work environment with opportunities for professional development, collaboration, and continuous learning.