Patient Financial Services Counselor

Accountabilities: Provide financial counseling to patients both virtually and through other available service channels. Explain healthcare payment options, Medicaid eligibility requirements, financial assistance programs, and applicable self-pay responsibilities. Prepare self-pay liability price estimates when required. Analyze patient accounts to understand outstanding financial obligations and identify appropriate resolution strategies. Develop and implement action plans that educate patients and guarantors about their financial responsibilities and available options. Assist patients in navigating billing, payment, and financial assistance processes with professionalism and empathy. Respond to patient inquiries through the Patient Financial Services call center as needed. Apply knowledge of registration, coding, insurance billing, payment methodologies, and self-pay collections to support accurate account resolution. Maintain a strong customer-service orientation, consistently seeking to meet or exceed patient expectations. Collaborate effectively with colleagues and contribute positively to the broader working environment. Requirements At least 2 years of relevant experience in financial counseling, self-pay collections, call center operations, billing, healthcare, or a related field. Working knowledge of healthcare registration, coding, insurance billing, payment processes, and self-pay collections. Strong customer service skills with the ability to communicate financial information clearly, respectfully, and compassionately. Strong analytical and problem-solving abilities, particularly when reviewing patient accounts and determining appropriate next steps. Excellent verbal and written communication skills. Strong attention to detail and the ability to manage financial information accurately. Ability to educate patients and guarantors about complex financial topics in an accessible manner. Comfortable working independently in a remote environment while collaborating effectively with a broader team. Coursework in accounting, business, communications, or a related discipline is beneficial. Ability to work a day-to-evening rotation as required. Commitment to patient- and family-centered service and a respectful, supportive approach to every interaction. Benefits Compensation: $18.71–$28.07 per hour. Remote work: Full-time remote position within the United States. Healthcare coverage: Medical, dental, and vision insurance options. Financial protection: Life and disability insurance, along with supplemental coverage options. Retirement savings: 401(k) plan with employer contributions. Professional development: Training, tuition reimbursement, and educational programs. Work-life balance: Flexible scheduling and generous paid time off. Wellness support: Resources designed to support physical, mental, and emotional well-being. Schedule: Day rotation with hours extending from daytime into evening; no regular weekend, holiday, or on-call obligations are specified. Benefit eligibility may vary depending on applicable employment terms.