Partner Management Manager

Accountabilities: Own the strategic relationship with a major platform distribution partner and take accountability for its overall growth and performance. Develop and execute partnership strategies to expand into new markets, industries, and product lines while increasing gross merchandise volume (GMV), revenue, user growth, product adoption, and brand awareness. Build trusted relationships throughout the partner organization, maintaining strong positioning relative to competing payment providers. Align commercial incentives and enable the partner's sales teams to understand, position, and sell the company's solutions effectively. Develop a deep understanding of the partner's business model, strategy, priorities, and growth plans to identify opportunities for investment, collaboration, and improved execution. Coordinate cross-functional teams across Product, Technical, Sales, Customer Success, Credit, Analytics, Marketing, and Risk to deliver partnership initiatives. Manage incoming partner questions and connect stakeholders with the appropriate internal teams to ensure timely and effective responses. Establish consistent ways of working across teams supporting the partnership, including clear ownership, objectives, performance measures, reporting, regular reviews, and action plans. Identify opportunities to accelerate growth, mitigate risks, and improve partnership processes and operational effectiveness. Lead quarterly business reviews and executive-level meetings, presenting relevant performance data and insights to guide discussions, decisions, and follow-up actions. Communicate partnership performance, priorities, and recommendations clearly to internal and external stakeholders. Requirements 6+ years of experience working directly with B2B clients or strategic partners, ideally within a high-growth technology company. Background in strategic partnerships, business development, or enterprise account management. Experience in eCommerce, fintech, payments, or consumer financing is preferred. Proven track record of developing trusted relationships and managing large, complex partner accounts. Experience leading complex commercial negotiations and agreements, including competitive bids, renewals, and partnership expansions. Strong project and program management skills, with the ability to coordinate multiple cross-functional initiatives and balance competing priorities. Excellent written and verbal communication skills, including experience preparing proposals, memos, and business correspondence and presenting to senior audiences. Strong analytical capabilities, with the ability to evaluate business performance, identify risks and growth opportunities, and communicate findings effectively. Experience establishing and maintaining processes, program documentation, performance metrics, and reporting frameworks for complex partnerships. High level of organization, attention to detail, and sound judgment when managing competing demands. Proactive, adaptable, and accountable approach, with the initiative to take ownership beyond defined responsibilities when needed. Ability to influence internal and external stakeholders and build alignment around shared business objectives. Benefits Competitive OTE: $217,500–$307,500 annually in California, Washington, New York, New Jersey, and Connecticut; $192,000–$282,000 in all other U.S. states. Potential equity rewards as part of the total compensation package. Medical coverage with 100% of premiums subsidized for employees and their dependents. Dental and vision coverage. Monthly stipends for technology, health, and wellness expenses. Flexible time off and generous company holiday schedules. Employee Stock Purchase Plan (ESPP), providing the opportunity to purchase company stock at a discount. Remote-first working environment, with flexibility to work from most locations within the United States. In-person onboarding experience for new employees. Inclusive interview process, with accommodations available for candidates with disabilities.