OEM Account Manager

Accountabilities:: Manage strategic OEM business relationships and ensure program service delivery aligns with agreed statements of work, client expectations, and business objectives. Lead quarterly business reviews, weekly program meetings, and other client-facing engagements with stakeholders at multiple levels. Partner on financial modeling, forecasting, project projections, and monthly or annual financial deliverables. Coordinate the presentation, communication, and approval of program invoices and act as an escalation point for issues involving enrollment, data, reporting, billing, products, systems, legal matters, and contracts. Support negotiations around project resources, deliverables, costs, and program requirements. Identify opportunities to expand existing OEM relationships and facilitate executive-level discussions around potential growth initiatives. Coordinate with finance, enrollment, service, sales, product, technology, and operational teams to ensure effective program delivery. Manage contract renewals and support the development of field sales resources and OEM program documentation. Partner with product and technology teams on feature development, prioritization, defect resolution, and ongoing product improvements. Lead the development, approval, and execution of statements of work and change requests. Ensure contractual and technical obligations are understood and fulfilled throughout the program lifecycle. Coordinate training, implementation, product launches, pilots, pricing initiatives, dealer adoption, communications, and ongoing support. Develop and maintain program dashboards that provide clear visibility into performance, progress, risks, and key business outcomes. Continuously identify opportunities to simplify processes, improve program performance, and reduce operational complexity. Requirements Bachelor's degree or equivalent combination of education and relevant professional experience. 5–10 years of experience in software project management, program management, engagement management, or a related discipline. At least 5 years of experience managing external client relationships, with demonstrated ability to manage requirements, expectations, deliverables, and escalations. Expert knowledge of automotive retail solutions, dealership operations, and related workflows. Experience navigating complex business environments and resolving sophisticated customer requirements and operational challenges. Strong communication, presentation, organizational, and stakeholder-management skills. Excellent analytical and financial modeling abilities, including the capacity to evaluate scenarios and manage program financials. Demonstrated ability to coordinate cross-functional teams and drive successful outcomes for complex client programs. Ability to anticipate changing conditions, identify risks and opportunities, and adapt program plans accordingly. Advanced proficiency with Microsoft Word, Excel, Project, and Visio. Experience working with automotive manufacturer dealer programs is preferred. Familiarity with automotive dealership software applications is an advantage. PMP or another relevant industry certification is considered a plus. Strong commercial awareness and the ability to identify and develop account growth opportunities. Ability to operate effectively in a matrixed, collaborative environment while maintaining ownership of strategic programs. Benefits Competitive annual salary of CAD $110,000–$120,000 . Remote work arrangement within Canada. Opportunity to manage strategic OEM programs within the automotive technology and software sector. High-visibility role with exposure to senior client and internal stakeholders. Opportunity to influence product development, program strategy, and large-scale technology initiatives. Collaborative, cross-functional working environment. Inclusive workplace culture that values diverse perspectives and contributions. Reasonable workplace accommodations available for qualified individuals with disabilities and disabled veterans.