Network Operations & System Integration Analyst

Accountabilities:: Monitor and support enterprise infrastructure and services, including networks, servers, databases, storage, applications, and websites. Detect and manage service outages and performance degradations through incident identification, ticket management, escalation, stakeholder communication, and recovery coordination. Plan and execute Authorized Service Interruptions (ASI) while minimizing operational disruption. Investigate incidents, analyze logs and test results, perform root cause analysis, and validate corrective actions. Design, execute, and document integration, end-to-end, regression, and automated testing activities. Validate system functionality, data flows, APIs, and interoperability between connected systems. Maintain, troubleshoot, and improve monitoring tools, operational dashboards, and automated testing capabilities. Track and document defects, testing outcomes, operational events, procedures, and recovery activities. Collaborate with developers, engineers, product owners, and support teams to resolve technical issues and ensure operational readiness. Participate in Agile ceremonies and contribute to continuous improvement initiatives. Follow established change management, configuration management, and operational procedures. Support additional technical and operational assignments as required. Requirements: High school diploma or equivalent. 3+ years of experience in Network Operations, Systems Integration Testing, IT Operations, or a related technical field. Demonstrated experience monitoring systems, troubleshooting technical issues, and supporting operational processes. Experience performing integration, system, or end-to-end testing. Experience working in Agile environments and using tools such as Jira or Azure DevOps. Active CompTIA Security+ certification . Active Secret Security Clearance . Must be a U.S. Citizen and able to successfully complete a pre-employment background check. Knowledge of IT operations, service monitoring, incident management, systems integration, infrastructure, networking, and system architecture. Familiarity with automated testing concepts and scripting or programming languages such as Python, Java, C#, .NET, or Node.js. Strong troubleshooting, analytical, problem-solving, decision-making, and root-cause analysis skills. Ability to produce clear technical documentation and communicate complex technical information effectively. Strong organizational skills, attention to detail, follow-through, and ability to manage multiple priorities. Ability to work independently with limited supervision while collaborating effectively within a technical team. Strong interpersonal and customer service skills, with the ability to build relationships with colleagues, leadership, customers, stakeholders, and external partners. Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, as well as standard collaboration and ticketing platforms. Ability to handle sensitive and confidential information professionally and discreetly. Ability to work in confined rack spaces and perform occasional kneeling, bending, twisting, and reaching. Ability to use computers for extended periods and regularly lift or carry objects weighing up to 10 pounds, with heavier lifting occasionally required. An associate degree in Information Technology, Computer Science, Engineering, or a related field is preferred. Experience supporting Network Operations Center (NOC) environments, enterprise monitoring tools, automated testing frameworks, government environments, or other mission-critical systems is preferred. CCNP certification and a Secret clearance at a higher level are additional advantages. Benefits: Full-time, remote position within the United States. Paid holidays. Paid time off. 401(k) retirement plan with employer matching. Dental insurance. Vision insurance. Health insurance plans. Life insurance benefits. Disability benefits. Opportunity to support critical, mission-focused government IT systems. Collaborative technical environment involving network operations, systems integration, testing, engineering, and support teams. Reasonable accommodations available for qualified individuals throughout the application and interview process. Participation in E-Verify for employment authorization verification.