Manager, Professional Services

Accountabilities:: Lead and develop a team of Consultants and Project Managers, promoting strong people management, emotional intelligence, employee wellbeing, and performance in a high-demand environment. Own and drive key Professional Services performance indicators, including revenue, margin, utilization, predictability, and related operational KPIs. Oversee customer outcomes and ensure teams consistently deliver high-quality implementations, enhancements, and services for external customers. Lead capacity planning, resource allocation, staffing forecasts, and workload balancing across implementation and project management functions. Identify opportunities to improve operational efficiency and establish standardized processes that reduce variability and increase repeatability. Create career paths, support individual development plans, clarify expectations, and help team members identify opportunities for professional growth. Maintain regular communication with regional and global stakeholders, providing clear updates, escalating risks early, and ensuring alignment across teams. Support sales activities when needed by advising on professional services offerings, participating in scoping discussions, and recommending appropriate solution configurations. Represent Professional Services with strong commercial awareness, ensuring operational decisions support revenue objectives and customer success. Navigate ambiguity and help build scalable structures and processes as the organization evolves. Requirements Proven experience managing teams within Professional Services, Consulting, Implementation, or a similar customer-facing services environment. Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs. Demonstrated experience with capacity planning, staffing, resource allocation, and workload forecasting. Experience working directly with external customers in Professional Services, Consulting, Implementation, Customer Success with billable components, or related environments. Proven ability to operate in ambiguous environments, establish structure, and develop scalable processes from the ground up. Strong people leadership skills, with the ability to support team development, wellbeing, accountability, and performance. Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple countries and time zones. Professional fluency in English is required for regular communication with international customers and colleagues and for reviewing technical documentation. Experience with enterprise software implementations, preferably ERP, is an advantage. Familiarity with manufacturing processes is a plus. Experience in the wood industry or furniture production is considered an asset. Must be legally authorized to work in the United States or Canada without current or future employer sponsorship. Benefits Salary range of $120,000–$160,000 USD , depending on location, experience, and qualifications. Potential eligibility for additional compensation, including bonuses or commissions. Comprehensive benefits package. Remote work opportunity. Flexible and autonomous working environment. Supportive culture focused on collaboration, trust, openness, and respect. Opportunities for professional growth, career development, and increased responsibility. Exposure to a global, cross-functional working environment. Opportunity to influence customer outcomes, operational performance, and Professional Services strategy. Permanent, full-time employment. Location-specific compensation information provided where required by applicable pay transparency laws.