Lead Systems Analyst

Accountabilities:: Provide technical and administrative direction to personnel performing software development and systems-related activities, reviewing work products for quality, design adherence, user standards, and schedule progress. Coordinate with Project and Program Managers to support effective problem resolution, project execution, and user satisfaction. Provide daily supervision and direction to support personnel while maintaining accountability for technical delivery and operational performance. Design, implement, validate, install, and deploy voice communications solutions, including voicemail, voice recording, NOC, VoIP, and other telecommunications technologies. Determine telecommunications project requirements, develop cost estimates, troubleshoot technical issues, and oversee deployment activities. Monitor and administer specialized voice communications systems to ensure reliability, efficiency, availability, and performance. Support voice network operations and internal networks, using proactive and reactive tools to identify, investigate, and resolve incidents. Ensure voice transmissions and communications are securely processed while recognizing potential bugs, vulnerabilities, and security threats. Collaborate with security teams and provide incident support when required. Work directly with customers consuming voice services, including addressing service and billing-related concerns using strong customer service and business judgment. Collaborate with internal and external customers, architects, engineering and operations teams, and service management throughout the project lifecycle. Present deployment issues, technical recommendations, risks, and potential environmental challenges to senior management. Recommend enhancements to voice products and infrastructure, such as increased bandwidth, voicemail capabilities, or other functionality improvements. Stay current with telecommunications services, emerging technologies, organizational objectives, and industry trends to identify opportunities for improved performance and value. Prepare milestone status reports, system concept presentations, and technical recommendations for colleagues, staff, customers, and end users. Train engineers and customers on voice system operation and administration, including developing training materials for specialized equipment. Support either the design and creation of new voice systems or the ongoing maintenance, troubleshooting, and optimization of existing networking environments. Requirements: Bachelor’s degree in a technical discipline or equivalent relevant education. At least 10 years of professional experience in a technical systems, telecommunications, networking, or related environment. Active Secret security clearance is required and must be maintained. Eligibility for a Top Secret clearance. Strong experience with voice communications systems, telecommunications technologies, VoIP, networking, or related infrastructure. Demonstrated ability to lead technical personnel, provide daily direction, review technical work, and maintain delivery standards. Strong troubleshooting and problem-solving skills, with the ability to diagnose system issues and implement effective technical solutions. Ability to work across engineering, operations, architecture, service management, security, project management, and customer-facing teams. Strong understanding of telecommunications operations, system administration, deployment, maintenance, and performance monitoring. Ability to identify security risks, operational issues, technical constraints, and potential threats affecting communications systems. Strong customer service and communication skills, with the ability to explain technical concepts and recommendations to both technical and non-technical audiences. Ability to prepare technical presentations, milestone reports, training materials, and system documentation. Ability to evaluate telecommunications requirements, estimate costs, recommend enhancements, and align solutions with customer and operational needs. Willingness and ability to travel 75% or more as required by the role. Benefits: Technical leadership role supporting complex voice communications and telecommunications environments. Opportunity to work with advanced voice, VoIP, networking, and telecommunications technologies. High level of responsibility across systems design, deployment, operations, security, and customer support. Collaboration with multidisciplinary engineering, architecture, operations, security, and program teams. Opportunities to influence system enhancements and recommend technology improvements. Leadership and training responsibilities supporting engineers and customers. Exposure to complex, mission-oriented technology environments. U.S.-based position with extensive travel requirements.