IT Program Manager

Accountabilities: Program and Contract Leadership Own end-to-end program performance, including profit and loss, revenue forecasting, cost and margin management, invoicing accuracy, and monthly financial reporting. Serve as the primary executive contact for VA leadership, building trusted relationships and positioning the organization as a strategic modernization partner. Lead, mentor, and develop program staff through performance management, career development, retention, and succession planning. Manage subcontractors and teaming partners, including workshare arrangements, performance, small business participation goals, and executive escalations. Participate in program and corporate leadership reviews, risk assessments, and governance forums. Proactively manage customer satisfaction, resolve issues, and maintain strong contract performance evaluations through documented results and consistent engagement. Business Growth and Account Development Identify and develop opportunities for account expansion, including new task orders and follow-on work. Partner with business development and capture teams on federal healthcare opportunities, contributing technical expertise, proposals, presentations, customer discovery, and solution development. Build and maintain a 12–24-month account growth strategy and opportunity pipeline, reviewing progress regularly with leadership. Develop relationships across VA technology, Veterans Health Administration supply chain, and enterprise program stakeholders. Capture customer insights, lessons learned, and successful approaches to strengthen future proposals and corporate past-performance materials. People Leadership and Talent Development Work with Talent Acquisition and Human Resources to recruit, assess, and onboard personnel for core teams and additional Agile delivery teams. Ensure candidates meet contractual skill, certification, and experience requirements before assignment. Develop a network of qualified federal supply chain and OEM specialists to support rapid team expansion. Promote employee engagement and organizational values through regular one-on-ones, team discussions, and retrospectives. Ensure employees complete required corporate and VA training and maintain current background investigations, access credentials, and Rules of Behavior compliance. Corporate Contribution and Innovation Serve as a coach and practitioner for Agile, SAFe, and DevSecOps delivery approaches. Support the adoption and improvement of AI-assisted software development lifecycle tools by validating use cases, providing feedback, and sharing success stories. Contribute to federal supply chain thought leadership through approved industry events, conference presentations, and written publications. Support enterprise initiatives involving process improvement, quality management, audits, and CMMI or ISO assessments. Share delivery practices and lessons learned to strengthen program execution across the organization. Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline; a master's degree is preferred. 12+ years of IT program or project management experience, including at least 5 years managing large federal IT services contracts valued at $10 million or more annually as a Program Manager. 5+ years leading Agile or SAFe DevSecOps organizations of 100+ full-time equivalent employees across multiple concurrent products. Demonstrated experience supporting Department of Veterans Affairs Office of Information and Technology programs, with familiarity with frameworks and processes such as VIP, PLM Playbook, VA PARS, TRM, and ATO/A&A. Experience managing multi-vendor partnerships, subcontractor performance, and complex federal contract requirements. Background delivering task orders with CLIN-based deliverables and QASP-driven performance management. Strong technical and program management capabilities, including: Jira, GitHub, ServiceNow, SharePoint, and Microsoft Project. SAFe PI Planning, Scrum of Scrums, and Agile Release Train coordination. Integrated Master Schedule development and dependency management. Risk and issue management, including Plans of Action and Milestones (POA&Ms). Required certifications: Project Management Professional (PMP) and SAFe Agilist (SA), SAFe Program Consultant (SPC), or an equivalent SAFe certification. Preferred certifications: Program Management Professional (PgMP), PMI Agile Certified Practitioner (PMI-ACP), ITIL 4 Foundation, CISSP, or Security+. Preferred experience: Supporting Veterans Health Administration supply chain or logistics initiatives, including IFCAP, AEMS/MERS, VALIP, Nuvolo/ServiceNow, or EHRM/FMBT integration programs. Familiarity with AI-assisted software development lifecycle tools and governance is an advantage. Strong executive leadership, strategic planning, communication, and stakeholder-management skills. Ability to coordinate cross-functional teams, manage dependencies, address risks, and make sound decisions in complex delivery environments. Strong financial and contract management capabilities, with a customer-focused approach to the federal healthcare mission. Ability to work at a computer for extended periods and travel within the continental United States as required. Benefits: Salary range: $180,546–$210,875, depending on skills, qualifications, experience, and location. Additional compensation, such as bonuses, may be available for eligible positions. Comprehensive healthcare benefits described as above industry standard. Health Savings Account (HSA) and Flexible Spending Account (FSA). Paid time off and paid holidays. Paid life insurance. Short-term and long-term disability coverage. 401(k) plan with employer match. Tuition reimbursement. Training and professional certification opportunities. Employee Assistance Program. Military leave. Remote work options, with work primarily performed from approved remote locations. Occasional travel to government sites may be required, including outside standard business hours.