Instructional Designer

Accountabilities: Design, develop, and maintain engaging, learner-centered eLearning content focused on product features, workflows, and practical business applications. Apply instructional design best practices to create learning experiences that encourage engagement, knowledge retention, and product mastery. Use the ADDIE framework to guide the analysis, design, development, implementation, and evaluation of training materials. Collaborate with other Instructional Designers, Training Specialists, stakeholders, and subject matter experts to identify learning needs and develop solutions aligned with customer training goals and content roadmaps. Incorporate relevant business and process context into technical training to make complex product concepts accessible to different audiences. Gather and implement feedback on eLearning assets in partnership with the Customer Training Manager and Learning Management System Administrator. Support the ongoing effectiveness of training content by monitoring feedback and contributing to improvements in customer training performance indicators. Maintain the usability and quality of the online learning platform by uploading courses, troubleshooting issues, and conducting user acceptance testing for courses and assessments. Stay informed about product updates, industry developments, and emerging technologies that influence how finance professionals use digital tools. Explore opportunities to incorporate AI-driven solutions into learning content and workflows to improve performance and efficiency. Take on additional learning design and training-related projects as required. Requirements: At least 2 years of experience as an Instructional Designer, with a portfolio or demonstrated track record of developing engaging digital learning content. Strong understanding and practical application of instructional design methodologies, particularly ADDIE. Familiarity with Universal Design for Learning (UDL) principles and accessibility standards for eLearning content. Proficiency with instructional design and content creation tools, including: Camtasia or similar video editing software. Adobe creative and graphic design tools. Articulate Rise. Microsoft Office. Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and effectively to audiences with varying levels of knowledge. Strong attention to detail and accuracy when creating, reviewing, and editing instructional materials. Ability to work independently while contributing effectively to collaborative projects and cross-functional teams. A proactive, self-motivated approach, with the ability to adapt quickly and learn new software applications. Interest in artificial intelligence and enthusiasm for exploring AI-enabled approaches to improve learning experiences and operational efficiency. Benefits: Annual base salary: CAD $75,098–$101,603, depending on location, skills, experience, education, and role-related factors. Employee stock option program. Retirement savings and employer support or matching programs, subject to applicable plan terms. Health and dental insurance. Wellness initiatives, including virtual and in-person sessions. Employee Assistance Program (EAP). Free Headspace subscription to support mental well-being. Education subsidies and professional development opportunities. Generous time-off options, including vacation, wellness, personal, parental, and volunteering leave. Flexible working culture and a fully remote arrangement for this position. Opportunities to collaborate with colleagues across international teams. An innovation-focused environment that encourages responsible AI adoption and experimentation.