Health IT Specialist, Product Solutions

Accountabilities: Work with priority integrated delivery networks (IDNs) and health systems to identify gaps, barriers, and opportunities for improvement within EHR systems. Assess customer needs and evaluate patient safety gaps, clinical workflows, and potential limitations in existing systems. Troubleshoot EHR-related challenges and recommend practical solutions to address identified issues. Collaborate with end users, licensed clinicians, IT and informatics teams, EHR managers, and analysts to identify and resolve product-related patient safety gaps. Coordinate internal and external resources to develop comprehensive improvement plans tailored to each priority institution. Develop and implement customer-specific plans to optimize EHR functionality and address gaps in patient care across inpatient, outpatient, and emergency department settings. Serve as a Health IT subject matter expert within a matrix team, supporting both internal and external stakeholders. Identify and communicate relevant Health IT insights to cross-functional teams, including Marketing, Market Access, and Sales. Requirements Bachelor's degree from an accredited college or university. At least 5 years of experience in EHR software design, build, and/or testing, or in a leadership-level role within a health system informatics group or a similar position within the pharmaceutical industry. Experience with EHR platforms such as Epic Beacon, Oracle Health, iKnowMed, or OncoEMR is preferred. Clinical IT, Pharmacy IT, or Clinical Informatics experience is preferred. In-depth understanding of healthcare and clinical informatics, interoperability, software build (including PACS), and EHR optimization techniques. Ability to identify system gaps and barriers, investigate issues, prioritize needs, and develop solutions through resolution. Strong problem-solving skills and the ability to translate clinical and technical challenges into actionable improvement plans. Ability to work collaboratively in a matrix environment with diverse internal and external stakeholders. Excellent presentation skills and strong written and verbal communication abilities. Positive, enthusiastic, and adaptable approach, with the flexibility to respond to evolving customer needs. Willingness and ability to travel overnight consistently. A Pharm.D. or master's degree is preferred. Benefits Annual salary range of $125,000–$205,000 USD, with actual compensation determined by experience, skills, training, credentials, geographic considerations, and business needs. Eligibility for a discretionary annual bonus. Health insurance coverage. Retirement savings benefits. Life insurance and disability benefits. Parental leave. Paid sick leave and vacation time. Fully remote work arrangement within the United States.