Director, Product Management Tech, Amazon Customer Service Network Solutions

We're transforming how one of the world's largest customer service networks plans and prepares itself to serve customers - and we're looking for a Director of Product Management Technical to lead it. This Basic qualifications: - 15+ years of experience across product management, technology, AI/ML, business transformation, or related leadership roles at scale. - Demonstrated experience leading multidisciplinary organizations and developing senior leaders. - Track record of owning product or technology strategy and delivering complex products or capabilities across multiple engineering and business teams. - Experience developing, deploying, or directing AI/ML products or AI-native workflows, with the technical depth to reason independently about models, agents, data, evaluation, automation, architecture, and product trade-offs. - Bachelor's degree or equivalent experience. Preferred: - Experience building and leading AI product organizations or multi-product portfolios at scale. - Prior engineering, science, technical product, or similarly technical experience. - Experience with agentic systems, intelligent automation, knowledge systems, recommendation, or decision-support capabilities. - Experience operating across geographically distributed organizations - Demonstrated success leading significant business or operating-model transformations with measurable customer, growth, productivity, or economic outcomes. - Proven ability to influence senior executives on strategy, prioritization, investment, and cross-organizational trade-offs. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.