Field Service Technician

Accountabilities: Perform Field Service Activities: Execute electrical service work in accordance with customer orders, technical instructions, quality standards, and safety requirements. Diagnose and Resolve Technical Issues: Identify electrical equipment problems and conduct technical analysis through on-site inspections or remote support within the products and service categories for which you are certified. Maintain Electrical Systems: Support the installation, inspection, preventive maintenance, troubleshooting, and repair of electrical equipment and installations. Improve Customer Operations: Work directly with customers to identify operational challenges, recommend improvements, and help eliminate recurring technical issues. Prepare Service Materials and Equipment: Develop accurate material lists and ensure all required parts, tools, and equipment are available, suitable, and of appropriate quality before service activities begin. Deliver Excellent Customer Service: Communicate service schedules, timelines, technical findings, and expectations clearly to customers, helping build trust and support long-term customer relationships. Follow Safety and Quality Standards: Ensure all service work complies with applicable electrical codes, safety procedures, technical requirements, and internal quality guidelines. Provide Technical Training: When required, train field service colleagues and customers on relevant equipment, procedures, and service practices. Support Reliable and Sustainable Operations: Help customers improve equipment availability, operational reliability, and service life through effective maintenance and technical recommendations. Requirements: High school diploma or equivalent. A valid Journeyman Electrician’s License is required. At least one year of experience in electrical preventive maintenance, installation, repair, and work as a licensed field service technician. Practical experience using hand tools and power tools associated with the electrical trade. Strong knowledge of conduit bending, particularly electrical metallic tubing (EMT), with the ability to produce consistent, high-quality work. Working knowledge of current National Electrical Code (NEC) requirements. Experience working with and around 480V commercial switchboards. Ability to diagnose electrical issues, analyze technical problems, and carry out service activities safely and effectively. Strong customer service and communication skills, including the ability to explain technical issues, coordinate service expectations, and identify opportunities to improve customer operations. Good planning and organizational skills, including preparing materials, tools, and equipment for service assignments. Commitment to safety procedures, quality standards, and professional electrical practices. Preferred: Experience working with infrared windows. Preferred: Industrial electrical experience. Ability to work remotely when not traveling to customer sites and to perform field-based duties as required. Benefits: Health insurance: Choice of two medical plans, including a PPO option and a high-deductible plan with a Health Savings Account (HSA). Dental and vision coverage: Choice of Core and Core Plus dental plans, plus vision benefits. Life and accidental death and dismemberment (AD&D) insurance: Company-paid life insurance equal to twice base pay and AD&D coverage equal to one times base pay. Disability coverage: Company-paid short-term disability for up to 26 weeks and long-term disability covering 60% of pay, with an option to increase coverage to 66⅔%. Voluntary insurance options: Employee-paid supplemental life and AD&D insurance, accident insurance, hospital indemnity, critical illness, and pet insurance. Parental leave: Up to six weeks. Retirement savings: 401(k) savings plan with company contributions. Employee stock program: Employee Stock Acquisition Plan (ESAP). Paid time off: 11 paid holidays, plus vacation based on years of service for hourly and non-exempt employees. Employee support resources: Employee Assistance Program and Health Advocate services for mental and behavioral health, general healthcare navigation, virtual health, and infertility and adoption support. Additional perks: Employee discount program. Remote work model: Remote-based position with field service responsibilities at customer locations. Detailed eligibility, plan terms, and benefit options are available through the employer’s benefits program.