Enterprise Implementation Specialist

Accountabilities:: Serve as the primary host and point of contact during the customer onboarding journey, creating a welcoming and professional first experience. Guide customers through setup, configuration, integrations, and early product usage with a hands-on and consultative approach. Launch customers quickly, typically within their first two weeks, while maintaining a high standard of support and communication. Remove onboarding friction, troubleshoot issues, and maintain momentum throughout implementation. Stay engaged after launch to encourage adoption, usage, and practical best practices. Maintain proactive, warm, clear, and professional communication with customers throughout onboarding and the early customer lifecycle. Manage multiple customer implementations simultaneously while staying organized and responsive. Collaborate closely with Sales, Product, Support, and Customer Success to resolve issues and deliver a seamless customer experience. Take ownership of customer outcomes and continuously look for ways to improve the onboarding experience. Adapt implementation approaches as customer needs and priorities evolve. Requirements: 1–2 years of experience in customer onboarding, implementation, customer success, hospitality, or another customer-facing role. Strong customer-first mindset with a genuine hospitality orientation and commitment to creating positive experiences. Excellent organization and time-management skills, with the ability to manage multiple customers and priorities simultaneously. Strong sense of urgency and ownership, with the ability to move implementations forward efficiently. Empathy, active listening, and the ability to understand and respond thoughtfully to customer needs. Clear, warm, and professional written and verbal communication skills. Ability to work effectively in a fast-paced, evolving environment and adapt as customer requirements change. Coachability and openness to feedback, with a strong willingness to learn and continuously improve. Ability to collaborate cross-functionally with Sales, Product, Support, and Customer Success teams. Experience with SaaS, restaurants, hospitality, or customer support is a plus. Ability to work effectively in a remote environment. Willingness to travel occasionally for company offsites. Benefits: Base compensation of $95,000–$105,000 , with compensation benchmarked according to the employee's primary work location. Equity included as part of the offer package. Competitive total compensation that may vary based on location, role level, and experience. Remote work arrangement within the United States. Benefits designed to reflect employee contributions and support meaningful, service-driven work. Opportunity to help restaurants improve guest experiences while simplifying operations for their teams. Collaborative and supportive environment focused on hospitality, ownership, clarity, learning, and growth. Opportunity to contribute to customer-facing implementations involving conversational AI and voice technology. Potential for occasional travel for company offsites.