Engagement Manager

Accountabilities:: Own strategic client relationships and serve as the primary escalation point for senior client stakeholders. Develop and execute account-growth strategies focused on upselling, cross-selling, renewals, team extensions, incremental revenue, and account expansion. Build relationships across new client business units to identify additional opportunities and strengthen account penetration. Lead SOW development, RFP responses, commercial proposals, solution pitches, pricing discussions, and contract negotiations. Manage contract renewals, MSA negotiations, pricing, margins, utilization, budgets, profitability, and overall commercial health. Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders. Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality standards, budgets, and delivery commitments remain on track. Establish and maintain strong delivery governance across RAID logs, RACI frameworks, change control, milestone tracking, risk management, and project health. Ensure scope, timeline, and budget changes are formally assessed, documented, approved, and communicated to relevant stakeholders. Develop and maintain portfolio-wide account and project health scorecards and review them on a defined cadence. Identify delivery, commercial, and relationship risks early and lead appropriate corrective actions. Translate complex offerings across Cloud, DevOps, AI, custom software, and technology consulting into relevant business solutions. Lead commercial and technical discussions from initial discovery through opportunity development and closure. Mentor and develop Project Managers, Technical Leads, and engagement teams while establishing consistent standards for delivery and client management. Drive strategic initiatives independently and ensure consistent execution across the account portfolio. Maintain strong client retention, satisfaction, profitability, delivery quality, and long-term account growth. Requirements: 9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field. Proven track record of driving account expansion, upselling, cross-selling, renewals, team extensions, and incremental revenue. Strong experience leading SOWs, RFP responses, commercial proposals, solution pitches, and contract discussions through to successful closure. Strong financial and commercial acumen, including practical understanding of margins, utilization, budgets, pricing, profitability, and commercial negotiations. Demonstrated experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders. Strong experience conducting MBRs, QBRs, governance forums, and executive-level client reviews. Proven ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, risk management, and project health tracking. Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and digital transformation solutions against business requirements. Excellent negotiation, presentation, communication, influencing, and stakeholder-management skills. Strong people-management and mentoring capabilities, with experience guiding Project Managers, Technical Leads, and client-facing teams. Ability to operate independently, make commercially sound decisions, and manage multiple accounts, opportunities, and priorities simultaneously. Strong analytical and problem-solving skills with a focus on client outcomes, revenue growth, and sustainable account performance. Experience with Salesforce or similar CRM platforms is an advantage. Experience selling or managing engagements involving Cloud, DevOps, AI, or digital transformation is highly desirable. Strong ownership mindset with the ability to balance revenue growth, client satisfaction, delivery quality, and commercial performance. Benefits: Competitive salary of INR 20–55 LPA (₹2,000,000–₹5,500,000 annually) . Fully remote working opportunity from India. Full-time role with significant ownership and autonomy. Opportunity to manage strategic enterprise client relationships and complex IT services engagements. Exposure to Cloud, DevOps, AI, custom software, and digital transformation solutions. Opportunity to drive account growth, commercial strategy, and new business development. Senior-level exposure to executive stakeholders and cross-functional leadership. Opportunity to mentor and develop project and engagement teams. High-impact role combining commercial leadership, delivery governance, and client relationship management.