Ecommerce Operations Specialist

Accountabilities: Manage day-to-day TikTok Shop operations, including campaign setup and monitoring, product and shop management, promotions, flash sales, sampling workflows, and CRM campaign support. Monitor shop health, inventory, product listings, campaign readiness, and operational performance, proactively identifying and escalating risks. Coordinate sample orders, product logistics, creator requests, and other operational workflows to ensure timely execution. Manage creator and affiliate communications, maintain content guidelines and briefing materials, and track sample deliveries, content publication, and creator compliance. Support affiliate and paid collaboration programs from sourcing through content publication, while coordinating virtual assistant activities related to creator communication, sampling, and data entry. Identify high-performing TikTok Shop content and support creative testing and rotation by surfacing content suitable for advertising or boosting. Track and analyze key ecommerce and content metrics, including GMV, traffic, conversion rate, CTR, CTOR, and content volume. Conduct funnel analysis and translate performance data into actionable insights that can improve account performance. Maintain accurate trackers, dashboards, reports, and internal documentation, supporting weekly and monthly reporting for internal teams and brand partners. Coordinate with Ads, Creative, Operations, and external partners to support assortment launches, promotions, pricing updates, campaign registrations, and other initiatives. Requirements 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, digital marketing, or a related field. Hands-on experience with TikTok Shop is strongly preferred; experience with Amazon, Shopify, DTC businesses, or other ecommerce marketplaces is a plus. Full professional fluency in English, at a C1 level or above, with strong written and verbal communication skills. Strong analytical capabilities and confidence working with spreadsheets, dashboards, trackers, and performance data. Understanding of creator workflows, affiliate marketing mechanics, content operations, and social commerce. Highly organized, detail-oriented, and execution-focused, with the ability to manage multiple brands, campaigns, priorities, and deadlines simultaneously. Proactive and resourceful, with the ability to take ownership of tasks from start to finish and operate effectively with limited oversight. Comfortable working in a fast-paced, evolving environment where priorities can change quickly. Curious about ecommerce, marketplaces, creator-driven growth, and emerging social commerce models. Coachable and motivated by hands-on learning, with a growth mindset and interest in expanding responsibilities over time. Benefits Fully remote work from Brazil. Full-time opportunity within a fast-growing social commerce environment. Hands-on exposure to TikTok Shop, creator ecosystems, affiliate marketing, and ecommerce operations. Opportunity to work with high-growth brands and manage meaningful operational responsibilities from day one. Collaborative, high-performance team culture. Clear opportunity to expand your scope and develop toward broader ecommerce operations or Account Management responsibilities.