Director - Member Engagement

Accountabilities: Lead member engagement strategy: Develop and implement a comprehensive, data-driven engagement strategy that strengthens relationships, increases participation, improves retention, and demonstrates the value of membership. Build and nurture member relationships: Establish trusted relationships with member companies, understand their priorities, anticipate their needs, and ensure they can access and benefit from available resources, programs, and services. Deliver an exceptional member experience: Champion the member journey by identifying opportunities to increase satisfaction, encourage participation, and connect members with relevant industry insights, policymakers, and business opportunities. Coordinate cross-functional initiatives: Collaborate with sales, policy, programs, events, marketing, and communications teams to deliver a consistent and valuable member experience aligned with organizational objectives. Manage member feedback and retention: Oversee the annual member survey, analyze feedback and engagement data, identify potential disengagement risks, and develop targeted strategies to address concerns and strengthen long-term relationships. Lead event strategy and execution: Plan, coordinate, and deliver engaging virtual and in-person events that facilitate networking, knowledge sharing, policy discussions, and meaningful connections across the membership community. Strengthen member value and participation: Develop engagement activities, educational opportunities, and industry initiatives that align with member priorities and support broader organizational goals. Manage and develop the engagement team: Lead, mentor, and support the member engagement and data team, fostering accountability, collaboration, and continuous improvement. Oversee external partnerships and vendors: Coordinate external service providers and ensure that engagement initiatives, events, and supporting data processes are delivered effectively and efficiently. Drive continuous improvement: Monitor engagement performance, identify emerging trends, and use member insights to refine strategies, improve services, and strengthen the overall membership experience. Travel as required: Attend industry events, member meetings, engagement opportunities, and staff training sessions, with travel expected to reach up to 33% of the year. Requirements Professional experience: 7–10 years of experience in membership-related roles within a nonprofit membership organization or trade association, with a strong understanding of association structures, member value propositions, and engagement practices. Membership strategy expertise: Demonstrated ability to develop and implement strategies that improve member satisfaction, strengthen retention, increase participation, and build lasting professional relationships. Event management experience: Direct experience planning and coordinating small- to mid-sized virtual and in-person events across geographically dispersed locations. Leadership and team development: Proven experience managing, mentoring, and developing junior staff, with the ability to foster a collaborative, accountable, and results-oriented team culture. Data-driven decision-making: Ability to use member feedback, surveys, engagement metrics, and performance insights to identify opportunities and guide strategic improvements. Relationship-building skills: Excellent interpersonal skills, emotional intelligence, and the ability to build trust, navigate complex relationships, and engage effectively with diverse stakeholders. Communication excellence: Strong written and verbal communication skills, including the ability to independently develop clear, comprehensive, and persuasive materials tailored to different audiences. Organizational and project management skills: Excellent time management, prioritization, attention to detail, and the ability to coordinate multiple projects and initiatives in a fast-paced environment. Industry interest: A genuine interest in clean energy and transportation, along with an understanding of how public policy and advocacy influence industry development and organizational priorities. Entrepreneurial mindset: A proactive, resourceful, and adaptable approach, supported by intellectual curiosity, strong listening skills, and effective problem-solving abilities. Results-oriented approach: A strong work ethic, demonstrated initiative, and a commitment to achieving measurable objectives and delivering high-quality outcomes. Cross-functional collaboration: Ability to work effectively with teams across sales, marketing, communications, events, and policy while aligning member needs with broader organizational goals. Remote work capabilities: Ability to work independently, manage competing priorities, and maintain strong working relationships in a fully remote environment. Travel availability: Willingness and ability to travel within the United States as needed, potentially up to 33% of the year. Location eligibility: Must reside in the United States. Benefits Salary: Starting at $120,000 per year. Employment type: Full-time, regular position. Work arrangement: Fully remote, offering flexibility to work from anywhere within the United States. Healthcare coverage: Medical, dental, and vision insurance for employees and their families, with 100% of employee medical premiums covered. Flexible spending accounts: Options for healthcare and dependent care expenses. Retirement benefits: 401(k) plan with matching incentives. Financial incentives: Profit-sharing opportunities and annual merit-based compensation increases. Wellness allowance: $75 per month in personal wellness reimbursement. Phone stipend: $50 per month to support communication expenses. Home office support: Up to $200 in reimbursement for home office setup. Paid time off: Accrued paid time off, 11 federal holidays, and an annual end-of-year closure. Parental leave: Benefits to support employees and their families. Professional development: Reimbursement for eligible professional development expenses. Transit benefits: WMATA Transit SmartBenefits for employees in the Washington, D.C., Maryland, and Virginia metropolitan area. Inclusive work environment: A collaborative culture that values diversity, equity, inclusion, and justice and welcomes different backgrounds, perspectives, and experiences. Professional impact: The opportunity to lead strategic engagement initiatives, build influential industry relationships, and support the advancement of clean energy and transportation solutions nationwide.