DevOps Analyst II

Accountabilities: Lead and deliver IT infrastructure projects, ensuring scalability, stability, and alignment with business objectives. Map existing support and operational processes, identify improvement opportunities, and implement technical enhancements, automation, and operational best practices. Monitor key performance indicators (KPIs), service-level agreements (SLAs), and support volumes to identify trends, generate insights, and develop preventive and corrective action plans. Act as the main technical point of contact for internal teams and external partners, identifying operational bottlenecks and resolving challenges that affect project delivery and technology experiences. Organize and deliver internal training sessions, demonstrations, and workshops to support the adoption of newly implemented solutions. Coordinate and oversee third-party service providers and vendors, ensuring effective collaboration, quality standards, and successful project execution. Promote continuous improvement through agile methodologies, process optimization, and the adoption of innovative technologies. Requirements Proven experience managing and delivering IT infrastructure projects using agile methodologies and frameworks such as Scrum and Kanban. Practical experience developing technical routines and automating operational tasks using Python, Google Apps Script, or similar technologies. Hands-on experience incorporating generative AI tools into daily technical workflows to improve productivity, such as Gemini, Cursor, Claude, or GitHub Copilot. Strong analytical and problem-solving skills, with the ability to interpret operational data, monitor KPIs and SLAs, and translate findings into actionable improvements. Excellent communication and collaboration skills, with the ability to coordinate multidisciplinary teams, manage stakeholders, and work effectively with external service providers. Proactive, organized, and results-oriented mindset, with the ability to manage multiple priorities and drive initiatives independently. Nice to have: Knowledge of network architecture and SD-WAN connectivity, as well as information security fundamentals and best practices. Familiarity with public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP). Experience administering operating systems, particularly Windows 10/11 and Android. Knowledge of centralized endpoint management tools and device administration solutions. Benefits Flexible medical and dental insurance plans. Medication assistance and healthcare allowances for family members. Free psychotherapy sessions and 24/7 telemedicine services. Ongoing mental health, preventive healthcare, and vaccination programs. Meal allowance or access to a local restaurant, plus an additional Christmas food allowance. Discounts of up to 40% across the company's beauty and retail ecosystem. Gympass/TotalPass membership for access to gyms and fitness studios. Home office allowance for eligible remote and hybrid employees. Birthday day off. Pet health insurance and discounts through partner programs. Travel and accommodation benefits. Extended parental leave: 180 days for mothers and 120 days for fathers. Dedicated support programs for parents of children with special needs. Babysitting and childcare assistance. School supplies allowance and children's nutrition credit. Dedicated legal, psychological, and social support. Private pension plan and life insurance. Bereavement support and payroll-deductible loan options. Transportation allowance and parking, depending on the working arrangement.