Claims Manager- Commercial Auto Excess Casualty

Accountabilities:: Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists, fostering technical excellence, collaboration, continuous improvement, and professional growth. Provide coaching and oversight on coverage analysis, litigation strategy, negotiation, catastrophic injury evaluation, and high-severity claim management. Conduct regular file reviews, performance assessments, quality audits, and performance management activities while supporting hiring, retention, and training. Oversee complex excess casualty claims from intake and investigation through evaluation, settlement, recovery, and closure, ensuring accuracy, timeliness, and compliance. Maintain claims-handling best practices and ensure consistent use of structured-data workflows and modern claims technology. Partner with Product and Engineering teams to improve automation, adjuster workflows, system capabilities, and operational efficiency. Monitor key performance indicators including cycle time, accuracy, severity trends, customer satisfaction, and reserving adequacy. Serve as a subject matter expert for clients, MGAs, carriers, brokers, and internal stakeholders, providing guidance on complex claims and emerging exposures. Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claims Operations teams to identify trends, risk patterns, and opportunities for loss mitigation. Participate in client meetings, audits, stewardship reviews, and new program onboarding activities. Prepare and present claims reports, metrics, and analysis while advising clients on claim trends and mitigation strategies. Guide adjusters through litigation strategy, counsel management, complex coverage matters, and high-value settlement decisions. Review and approve significant settlement recommendations, coverage positions, and strategic claim decisions. Develop approaches to mitigate fraudulent claims and ensure adherence to legal, regulatory, internal, and contractual requirements across multiple jurisdictions. Support the continued development of a technology-enabled claims environment by identifying opportunities to improve processes, automation, and team effectiveness. Requirements: 10+ years of commercial auto liability or casualty claims experience, including experience with high-severity claims or excess layers. 5+ years of management experience, with remote team leadership experience preferred. Previous leadership experience within a carrier, TPA, or MGA environment. Deep technical expertise in coverage analysis, litigation management, catastrophic injury evaluation, and complex casualty claims. Strong understanding of claim reserving, investigation, evaluation, settlement, recovery, and litigation processes. Excellent communication and relationship-building skills, with the ability to work effectively with internal teams, clients, carriers, MGAs, brokers, and other partners. Comfortable using technology and data to improve claims systems, workflows, efficiency, and outcomes. Active adjuster license in the resident state where available, or a Designated Home State (DHS) license where applicable, with willingness to obtain additional required licenses within 60 days. Demonstrated commitment to quality, accuracy, attention to detail, integrity, ethics, and accountability when handling confidential and sensitive information. Bachelor's degree in insurance, business administration, or a related field is preferred. Professional designations such as CPCU, SCLA, AIC, or equivalent are preferred; a JD is a strong plus. Experience with MGAs, E&S carriers, or technology-enabled TPAs is preferred. Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms is a plus. Strong problem-solving skills, curiosity, adaptability, and a willingness to challenge inefficient processes and develop better approaches. Empathetic and collaborative leadership style with the ability to balance detailed claim analysis with broader business and client objectives. Benefits: Generous nationwide health insurance coverage, including medical, vision, and dental plans. 401(k) retirement plan with employer matching. Competitive paid time off policy. Generous family leave policy after 8 months of continuous employment. Work-from-anywhere flexibility designed to support work-life balance. Apple laptop, large second monitor, and additional quality-of-life equipment to support an effective remote workspace. Remote-first environment focused on empathy, transparency, collaboration, and empowerment. Opportunity to influence the future of claims handling through automation, technology, and data-driven processes. Opportunity to lead a team focused on complex, high-value claims while reducing administrative burden. Collaborative culture that encourages expertise, experimentation, feedback, and continuous improvement.