Business Systems Analyst

Accountabilities: Salesforce Billing Functional Ownership: Manage end-to-end functional design and configuration of Salesforce Billing applications, ensuring solutions meet business requirements and enterprise architecture standards. Billing Model Development: Design and support subscription-based, usage-based, and hybrid billing models, including invoice generation, billing schedules, proration rules, and credit or debit adjustments. Quote-to-Cash Management: Support the complete quote-to-cash lifecycle, covering CPQ, billing, and revenue processes, including contract amendments, renewals, cancellations, and mid-cycle changes. Systems Integration: Coordinate and validate integrations between Salesforce Billing and downstream platforms, including ERP systems, revenue recognition solutions, tax engines, payment gateways, and entitlement platforms. Data Management and Reconciliation: Collaborate with integration teams to support API-based, event-driven, and batch-processing solutions, ensuring data accuracy, consistency, and financial reconciliation. Requirements Analysis: Translate business requirements and high-level solution designs into detailed user stories and testable acceptance criteria using Jira and Confluence. Agile Delivery: Participate in sprint planning, backlog refinement, and delivery discussions, working closely with Product Owners, developers, and technical teams. Stakeholder Collaboration: Act as the functional point of contact between Finance, Revenue Operations, Engineering, and Solution Architecture teams across different time zones. Production Support: Provide Level 2 and Level 3 support, investigating and resolving invoicing discrepancies, payment failures, and system synchronization issues. Governance and Continuous Improvement: Establish reusable configuration patterns and functional best practices while ensuring compliance with financial policies, audit requirements, and revenue controls. Requirements Bachelor's degree in Business, Information Systems, Finance, or a related discipline. At least 6 years of experience within the Salesforce ecosystem, with significant hands-on expertise in Salesforce Billing. Strong understanding of end-to-end quote-to-cash processes, subscription billing, usage-based billing, invoicing, and financial reconciliation. Practical experience designing and configuring Salesforce Billing solutions in complex enterprise environments. Understanding of billing lifecycle management, including contract amendments, renewals, cancellations, proration, and invoice adjustments. Experience coordinating integrations between Salesforce and downstream enterprise systems. Familiarity with API-based integrations, event-driven architectures, and batch-processing mechanisms. Hands-on experience working in Agile delivery environments using Jira and Confluence. Experience collaborating with globally distributed teams across multiple time zones. Strong problem-solving and communication skills, with the ability to translate technical concepts into clear business requirements. High attention to detail and a strong commitment to financial accuracy, compliance, and scalable system design. Ability to manage multiple priorities and work effectively in a fast-paced, collaborative environment. Nice to have: Experience integrating Salesforce Billing with ERP platforms such as SAP or Oracle. Exposure to automated revenue recognition (RevRec) platforms. Familiarity with tax engines, payment gateways, and financial compliance systems. Experience supporting high-volume billing operations in large enterprise environments. Knowledge of enterprise financial governance, audit processes, and revenue control frameworks. Benefits Full-time employment opportunity. Remote and flexible working arrangements, with location-dependent options. Opportunity to work within a global technology organization and collaborate with international teams. Professional development and opportunities to expand Salesforce and enterprise systems expertise. Exposure to complex enterprise billing, financial integration, and digital transformation initiatives. An inclusive and collaborative workplace that encourages employees to belong, grow, and innovate. Opportunities to contribute ideas, improve business processes, and make a meaningful impact. Additional location-specific benefits and employment details to be confirmed during the recruitment process.