Business Process Manager

Accountabilities:: Business Process Analysis and Optimization: Analyze existing processes across Product teams to identify bottlenecks, duplicated responsibilities, inefficiencies, and opportunities for improvement. Design and implement optimized workflows, identifying automation opportunities and evaluating their expected operational impact. Develop practical recommendations to improve productivity, efficiency, and process transparency. Process Standardization and Operational Management: Contribute to the development, standardization, and implementation of consistent operating principles across the Product department. Establish and improve processes for planning, prioritization, request management, dependency coordination, responsibility allocation, and escalation procedures. Coordinate operational initiatives and process changes, monitoring timelines, progress, dependencies, risks, and blockers. Facilitate effective communication between teams to ensure smooth implementation of operational improvements. Jira Management and Automation: Develop Jira Cloud as a centralized platform for task management, initiative tracking, and operational planning. Gather stakeholder requirements and translate them into technical specifications for Jira spaces, boards, workflows, and automation rules. Coordinate the implementation, testing, and acceptance of Jira configuration changes. Continuously improve Jira functionality to support the specific needs of different Product teams. Performance Monitoring and Reporting: Develop operational metrics and define requirements for dashboards and reporting systems. Analyze performance indicators, identify deviations and operational bottlenecks, and recommend corrective actions. Improve the predictability, transparency, and efficiency of team operations through data-driven insights. Documentation and Change Management: Drive the adoption of new processes, standards, and operational practices across teams. Collect feedback, monitor adoption levels, and evaluate the effectiveness of implemented changes. Build and maintain a centralized operational knowledge base in Confluence, including process maps, standard operating procedures (SOPs), guidelines, instructions, templates, and responsibility matrices. Ensure that operational documentation remains accurate, structured, accessible, and up to date. Requirements: At least 3 years of professional experience in Operations, Product Operations, Business Process Management, or a related role within IT companies. Proven experience analyzing, modelling, standardizing, and optimizing business processes, particularly across teams with different operational structures. Demonstrated ability to manage end-to-end process improvement initiatives, from identifying problems and gathering requirements to designing solutions, implementing changes, and evaluating results. Strong hands-on experience with Jira Cloud and Confluence, including adapting these tools to different team requirements. Advanced knowledge of Jira functionalities, including boards, workflows, JQL, dashboards, Jira Plans, and Automation. Experience gathering, analyzing, and formalizing business and technical requirements, preparing technical specifications, and coordinating solution testing and acceptance. Good understanding of Agile methodologies, including Scrum and Kanban, with practical experience in request intake, backlog management, prioritization, planning, and task tracking. Ability to develop operational dashboards and reports, interpret key performance metrics, identify bottlenecks, and translate findings into actionable improvement recommendations. Strong experience creating and maintaining structured documentation in Confluence, including SOPs, process maps, internal guidelines, instructions, templates, and role and responsibility descriptions. Excellent analytical and problem-solving abilities, with a structured and detail-oriented approach to complex operational challenges. Strong communication and stakeholder management skills, with the ability to coordinate multiple teams and facilitate organizational change. Proactive mindset, high level of accountability, and ability to work independently while maintaining effective cross-functional collaboration. Nice to Have: Experience designing and managing Jira environments across multiple teams, including workflow standardization, issue hierarchies, and reporting structures. Knowledge of process improvement methodologies and frameworks such as Lean, Six Sigma, Value Stream Mapping, SIPOC, and RACI. Experience implementing automation initiatives and improving operational governance within growing technology organizations. Benefits: Fully Remote Work: Flexibility to work from a location where you feel comfortable and safe, with the option to access company hubs in Kyiv and Warsaw. Work-Life Balance: 20 working days of paid annual leave, public holidays, and paid sick leave. Health Insurance: Comprehensive medical insurance with access to leading healthcare providers. Mental Health Support: Coverage for psychological support and consultations through the Pleso platform. Monthly Benefits Allowance: A flexible monthly budget that can be used for personal interests, hobbies, sports, and other lifestyle activities. Professional Development: Individual learning budgets for courses, workshops, and other professional training opportunities. Language Learning: Access to corporate English lessons to support professional and international communication. Career Growth: Structured career development plans, regular performance reviews, mentoring programs, and opportunities for professional advancement. Team Events and Activities: Opportunities to participate in workshops, team-building activities, corporate events, and social initiatives. Learning Resources: Access to an online library and a variety of educational resources to encourage continuous development. Collaborative Culture: Join a supportive, multicultural team that values teamwork, openness, positivity, initiative, and knowledge sharing. Innovative Environment: Work with in-house technology development capabilities and contribute to building solutions from the ground up. Process Automation: Benefit from an environment that actively automates repetitive tasks, allowing employees to focus on meaningful work and professional growth. Autonomy and Flexibility: Enjoy a low-bureaucracy culture that encourages independent decision-making, fresh ideas, and proactive contributions.