Billing Operations and Collections Analyst

Accountabilities: Manage customer collections by sending invoice reminders and communicating with customers by phone, email, or mail. Respond to billing and account inquiries through automated ticketing systems and conduct virtual meetings when additional clarification is needed. Perform customer and internal account reconciliations and ensure accounts remain aligned with established collection policies. Record customer payments, including credit card transactions, accurately within accounting systems. Reconcile accounts receivable ledgers to ensure payments are properly accounted for and posted. Investigate account discrepancies by gathering information from customers and internal teams, including Sales and Customer Support. Resolve and validate customer deductions through appropriate adjusting entries. Collaborate cross-functionally to resolve accounts receivable and billing issues efficiently. Identify and recommend process improvements that strengthen the billing and collections function. Support additional accounting activities and projects as required. Requirements 2+ years of professional experience in billing operations. 2+ years of experience in collections or accounts receivable. Strong numerical aptitude with a consistently high level of accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders. Strong organizational and time-management abilities, including the capacity to manage multiple priorities accurately and efficiently. A proactive, energetic, and adaptable approach, with the initiative to investigate problems and take ownership of solutions. Creative and analytical problem-solving skills, particularly when identifying effective ways to collect outstanding receivables. Ability to collaborate effectively across departments and contribute positively to a team-oriented environment. Familiarity with billing, CRM, ticketing, or accounting platforms is valuable; experience with systems such as LMS, Zendesk, Zuora, or Salesforce is an asset. Successful candidates must be legally authorized to work in Canada without employment visa sponsorship and must be able to complete required pre-employment background screening, including a criminal record check. Benefits Six-month temporary contract. Fully remote-first work environment with flexible work arrangements. Comprehensive health and wellness benefits, including medical and dental coverage based on location. Retirement savings programs. Eligibility for two different bonus plans. Generous paid time off. New-hire equipment allowance. Monthly flexible allowance to support your work and well-being. Opportunities for professional growth and internal mobility. Employee-driven diversity, equity, and inclusion initiatives.