BDC Sales Lead

Accountabilities: Oversee daily performance, execution, and operational consistency across the Sales BDC division. Lead, coach, and support Sales Team Coordinators through structured weekly one-on-ones and ongoing performance guidance. Review coaching activity and ensure consistent leadership development across Sales pods. Monitor appointment-setting results, verified dealership show performance, speed-to-lead, call quality, and other division-wide KPIs. Maintain strong CRM accountability by monitoring activity, overdue tasks, unassigned leads, and lead follow-up across Sales teams. Identify performance gaps and partner with Team Coordinators to address BDR performance concerns and operational challenges. Handle higher-level dealership questions, concerns, and escalations professionally and efficiently. Support campaign strategy, rebuttals, SMS and email workflows, and process improvements that strengthen sales performance. Ensure Sales BDC processes and standards are executed consistently across all teams. Participate in live calls, escalations, and production support when additional operational assistance is required. Identify operational gaps and proactively implement improvements to increase efficiency and results. Partner with the BDC Floor Manager and Head of BDC Operations on staffing, performance management, and division priorities. Provide leadership with clear visibility into Sales division performance, trends, risks, and opportunities. Requirements Previous experience in an automotive BDC or dealership environment is required. Relevant backgrounds may include BDC Manager, BDC Team Lead, Automotive Sales BDC Leader, Internet Sales Manager, Senior BDR, BDC Trainer or Supervisor, or Automotive Contact Center Leader. Strong understanding of automotive Sales BDC operations, including lead follow-up, appointment setting, confirmations, and dealership customer engagement. Demonstrated experience leading teams and/or frontline supervisors, with a strong interest in coaching and developing other leaders. Strong knowledge of dealership CRM processes and experience with platforms such as Elead or VinSolutions . Ability to use KPIs and performance data to identify trends, guide coaching, and improve team results. Experience managing escalations and communicating confidently with dealership partners, employees, and senior leadership. Strong organizational skills and consistent follow-through across multiple teams and priorities. Proactive problem-solving mindset with a strong sense of ownership and accountability. Clear, professional written and verbal communication skills. Ability to operate effectively in a remote, fast-paced, performance-driven environment. Adaptability, consistency, teamwork, and commitment to continuous improvement. Benefits Fully remote work environment within the United States. Paid training and ongoing leadership development opportunities. Monthly performance bonus opportunity. Health, dental, and vision insurance. 401(k) program. Opportunity for continued professional and leadership growth. Exposure to a growing automotive customer experience and business development environment. Collaborative remote culture focused on training, clear expectations, accountability, and career development.