Atlassian Platform & Configuration Management Lead

Accountabilities: As the Atlassian platform and change-control lead, you will combine hands-on technical administration with program-level governance, process improvement, and stakeholder coordination. Your responsibilities will include: Administer Jira and Confluence: Serve as the primary subject matter expert and administrator, designing, configuring, maintaining, and optimizing both platforms. Configure Jira projects and workflows: Build and manage Jira projects, workflows, issue types, custom fields, screens, permissions, notifications, components, versions, and project roles across multiple teams and products. Manage boards and backlogs: Create and maintain Scrum and Kanban boards, team backlogs, product backlogs, and project backlogs, ensuring work items are consistently structured and organized. Establish platform standards: Define naming conventions, templates, workflows, governance practices, and consistent structures for capabilities, epics, stories, tasks, defects, risks, dependencies, releases, and change requests. Develop reporting and automation: Build advanced JQL queries, filters, dashboards, reports, and automation rules to improve tracking, visibility, and operational efficiency. Maintain backlog quality: Identify and resolve duplicate, outdated, incorrectly assigned, miscategorized, or poorly structured backlog items. Manage Confluence environments: Create and administer spaces, templates, page structures, permissions, navigation, and documentation standards. Ensure platform traceability: Integrate Jira and Confluence to connect work items, requirements, technical documentation, decisions, and change requests. Lead the Change Control Board: Serve as the operational lead and secretariat, coordinating the full change-control lifecycle from submission and impact analysis through review, approval, implementation, validation, and closure. Coordinate change assessments: Organize technical, scheduling, cybersecurity, operational, testing, and dependency impact assessments for proposed changes. Prepare and facilitate CCB meetings: Develop agendas, change packages, decision materials, and supporting documentation; facilitate meetings and record approvals, rejections, deferrals, decisions, and action items. Track approved changes: Ensure changes remain traceable to Jira work items, documentation, releases, requirements, and configuration baselines, following actions through implementation and closure. Provide program-level visibility: Develop dashboards and performance metrics covering backlogs, change requests, CCB actions, dependencies, releases, and work status. Train and support users: Guide Product Owners, Scrum Masters, project managers, technical teams, and other stakeholders in effective Jira and Confluence practices. Drive continuous improvement: Identify opportunities to enhance platform configuration, backlog management, knowledge sharing, and change-control processes. Requirements The ideal candidate brings extensive hands-on Atlassian administration experience, a strong understanding of configuration management, and the ability to coordinate formal governance processes across technical teams. Required qualifications include: Active Secret clearance or higher. Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, or a related field, or an equivalent qualification permitted under the applicable labor category. At least 7 years of relevant professional experience. At least 5 years of hands-on Jira administration and configuration experience. Significant practical experience administering Confluence. Demonstrated ability to independently build and configure Jira projects, workflows, boards, and backlogs. Advanced knowledge of Jira workflows, issue types, custom fields, permissions, dashboards, filters, automation, and JQL. Experience creating and managing Confluence spaces, templates, permissions, and knowledge repositories. Experience managing large product, project, or technical backlogs. Experience supporting or facilitating a Change Control Board, Change Advisory Board, or comparable governance process. Proven ability to manage change requests from initial submission through assessment, approval, implementation, and closure. Strong analytical, organizational, facilitation, and technical documentation skills. Excellent stakeholder communication skills and the ability to work directly with Government representatives, program leadership, Product Owners, Scrum Masters, and technical teams. Preferred qualifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe, PMI-ACP, or comparable Agile certification or experience. Experience supporting federal or Department of Defense programs. Previous experience as a senior Jira/Confluence administrator or Atlassian platform lead. Atlassian Jira or Confluence administration certification. Experience supporting Government Change Control Boards and formal approval processes. Familiarity with Jira APIs, webhooks, marketplace applications, and advanced automation. Experience integrating Jira and Confluence with GitHub, GitLab, Azure DevOps, ServiceNow, or CI/CD platforms. Experience developing executive dashboards and automated Jira reporting. Experience training and mentoring Jira and Confluence users across multiple teams. Benefits Work arrangement: Fully remote position within the United States. Technical leadership: Opportunity to serve as the primary Atlassian platform expert and lead configuration management processes. Program impact: Direct involvement in change governance, operational oversight, and coordination across complex technical initiatives. Professional development: Opportunities to deepen expertise in Jira, Confluence, Agile practices, automation, and enterprise-level configuration management.