Director- CMDB & Configuration Management

Job Title: Director- CMDB & Configuration Management Career level: F Introduction to role: Ready to transform a CMDB from a passive inventory and develop it as a dependable decision engine that strengthens operational resilience and accelerates issue resolution? This role puts you at the center of how technology decisions are made and measured, shaping the data, standards and practices that keep critical business services visible, reliable and secure. Your work will help reduce risk, speed up recovery, and enable smarter change across a sophisticated, global technology estate. You will lead the strategy and governance related to configuration management, building a modern, automated, and federated operating model that drives adoption and accountability across domains. Partnering with cybersecurity, enterprise architecture, service operations, manufacturing and operational technology, and business-aligned technology groups, you’ll develop ServiceNow CMDB into a trusted source of truth. This source will inform executive decisions and link technology actions to patient impact. Do you thrive on bringing clarity to complexity and influencing senior leaders to act on data? Accountabilities: Strategy, Governance and Operating Model: Set the enterprise vision and roadmap for configuration management, moving from CI inventory to service context and business-impact visibility. Define a distributed operating framework across people, process, technology, governance and data, and chair governance forums that align with architecture, service management, asset management, security and resilience. Ownership and Leadership: Own the CMDB charter, Configuration Management Plan and governance framework. Lead a globally distributed team and strategic partners, building capability, succession and talent while embedding clear accountability for Configuration Managers, CI/Data Owners, Data Stewards, Service Owners and technical teams. Service Visibility and Executive Leadership: Drive end-to-end service mapping and dependency modeling across Business Service → Application → Application Service → Infrastructure → Cloud → Network → Database → Technology Asset. Enable faster incident impact assessment, change risk analysis, and root-cause investigation using trusted configuration and relationship data. Present CMDB health, risks, and investment needs to senior collaborators. Data Quality and Configuration Control: Own the enterprise data-quality framework for completeness, correctness, compliance, freshness and relationship quality. Set measurable targets and executive dashboards, govern CI classes and lifecycle controls, implement certification and attestation for critical data, and address root causes of duplicates, stale, orphaned and incomplete records. Platform, Discovery, Integration and Automation: Direct the functional evolution of the CMDB in ServiceNow. Govern modeling standards aligned to CSDM, identification and reconciliation rules, and prevent uncontrolled proliferation of customizations. Expand automated discovery and integrations across cloud, endpoints, infrastructure, security and asset systems to reduce manual effort and raise relationship accuracy. Value Realization and Adoption: Translate technical configuration issues into clear operational and financial outcomes. Influence CIO/CTO and domain leadership to strengthen adoption, processes and data ownership. Progress from near-term improvements in data trust to enterprise-level benefits such as improved change success rates, reduced incident impact and stronger operational resilience. Essential Skills/Experience: Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience; Master's degree or MBA desirable. Significant IT experience leading enterprise Configuration Management, IT Service Management, IT Asset Management or comparable IT governance functions, with a proven record of establishing governance in a large, complex organisation. Deep knowledge of CMDB and CSDM concepts, Configuration Management best practice (ITIL 4, ISO/IEC 20000) and the data-quality, discovery and reconciliation capabilities of the ServiceNow platform. Demonstrable track record of delivering CMDB improvement or transformation programmes that raised data trust, relationship coverage and measurable ITSM outcomes. Experience of defining governance frameworks, operating models, control ownership and executive outcome reporting. Excellent senior stakeholder management, influencing and communication skills. Desirable Skills/Experience: Experience working in the Biopharmaceutical / Life Sciences industry or another regulated environment (GxP, NIS2, SOX). Recognised certifications – e.g. ServiceNow CIS (Discovery / Service Mapping / CMDB), ITIL 4 Managing Professional / Strategic Leader, ISO/IEC 20000, CITAM. Experience of IT-to-OT dependency modelling and security exposure management. Experience working across cultures and time zones, including a Global Technology Centre operating model. ServiceNow CMDB, CSDM 5, Discovery, Service Mapping, Data Manager, CMDB 360, IRE Data governance, data quality management and KPI / executive dashboard reporting (Power BI, Performance Analytics) AI / ML-enabled ITSM capabilities (Predictive Intelligence, anomaly and drift detection) Why AstraZeneca: Here, technology directly advances our ability to deliver life-changing medicines. You will be empowered to take ownership and challenge the status quo, working with leading platforms, large-scale data and automation to unlock the potential of science. We bring unexpected teams into the same room to unleash bold thinking, from hackathons to enterprise-wide programs, and we back that ambition with real investment and modern engineering practices. You’ll collaborate with experts across disciplines, connect your work to outcomes that matter for patients, and grow in a culture that values kindness alongside ambition and encourages the thoughtful use of AI and digital tools to improve how we work. Call to Action: Own the blueprint for a world-class CMDB and configuration capability—step in to shape enterprise decisions, elevate resilience and create lasting impact at scale. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Date Posted 11-Nov-2026 Closing Date 15-Nov-2026 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.