Associate Sales Engineer, SE Desk - TOLA

Accountabilities:: Develop deep expertise in the platform's products and technologies, including IoT, AI, computer vision, connected devices, and solutions for physical operations. Conduct efficient customer discovery to understand business needs and provide clear answers to technical questions, with an emphasis on resolving inquiries within a single call when possible. Provide technical coverage for Account Executives and the broader sales organization, including standard demonstrations and temporary technical support. Explain device installation and deployment requirements clearly enough to guide prospects and customers remotely. Educate customers and prospects on API capabilities and develop scripts using the platform API for testing environments when required. Act as a technical advocate for Account Executives, prospects, and customers during internal technology discussions. Serve as a liaison between sales and product teams by communicating customer feedback, technical requirements, and market needs. Help identify and engage appropriate customers for beta programs based on product and customer needs. Build trusted relationships with customers by understanding their industries, operational processes, and technology challenges. Collaborate with teammates and share technical knowledge and best practices to support team success. Champion organizational values and operating principles while contributing to a collaborative, high-performance environment. Requirements Bachelor’s degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or a related discipline. Preferred 1+ year of experience working directly with customers in a pre-sales, technical support, or similar customer-facing capacity. Ability to explain complex technical concepts clearly to non-technical audiences. Basic understanding of electronics and electrical systems. Working knowledge of at least one of the following areas: cloud software, networking, automation, or control systems. Strong curiosity about how businesses operate and how technology can improve real-world workflows. Excellent communication and interpersonal skills, with the ability to build genuine customer relationships. Strong problem-solving skills and the ability to quickly understand customer requirements and translate them into appropriate technical solutions. Ability to collaborate effectively with Account Executives, product teams, and other cross-functional stakeholders. Experience experimenting with or working hands-on with hardware gadgets, sensors, or vehicles is a plus. Strong willingness to learn new technologies and develop expertise across hardware, software, cloud, and connected systems. Must reside within the specified TOLA region of the United States, subject to the geographic restrictions in the original posting. Must have the legal right to work in the United States. Benefits Annual on-target earnings (OTE) range of $77,350–$104,000 USD for full-time employees. Compensation may vary based on factors including location, job-related knowledge, skills, and experience. Performance-based bonus or variable compensation as part of the overall compensation program. Equity eligibility for applicable roles. Flexible, employee-led remote working model. Professional development stipend. Comprehensive health benefits. Parental leave plans. Opportunity to work with emerging technologies including IoT, AI, computer vision, cloud infrastructure, and connected devices. Collaborative environment with opportunities to learn from technically minded sales and product professionals. Candidates must be located within the eligible TOLA geography; relocation expenses are not provided.