Associate Product Manager – AI & Voice Technology

Accountabilities:: Support day-to-day product operations, including ticket management, requirements gathering, specifications, backlog organization, testing, product releases, and documentation. Collaborate with Product Leaders to gather business requirements and translate them into clear product specifications and actionable development tasks. Coordinate with development teams, sales teams, and other business stakeholders to ensure effective execution of product updates and initiatives. Review call recordings and conversation transcripts to identify AI performance issues, conversational breakdowns, customer experience challenges, and opportunities for optimization. Analyze customer and internal user experiences to identify friction points and recommend practical improvements to product functionality and usability. Monitor key product performance indicators, identify trends and anomalies, and proactively highlight potential issues. Consolidate analytical findings into clear reports and provide prioritized recommendations to support product leadership decisions. Work closely with developers to test, validate, and implement product enhancements and technical improvements. Support Product Leadership with assigned initiatives, priorities, deliverables, and operational activities while coordinating across cross-functional teams. Maintain accurate product documentation, requirements, specifications, and project deliverables to ensure initiatives remain organized and on schedule. Leverage AI-powered tools to automate repetitive activities, optimize workflows, improve productivity, and support more efficient problem-solving. Stay informed about emerging AI technologies, product management practices, and industry trends to identify opportunities for continuous improvement. Requirements: Must currently reside in the United States. At least 2 years of professional experience in product operations, product management, technology, software development, project coordination, or a related field. Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, and deliverables effectively. Excellent written and verbal communication skills, with the ability to collaborate confidently with both technical and nontechnical stakeholders. Working knowledge of technical concepts, including APIs, system integrations, software development workflows, and the product development lifecycle. Strong analytical and problem-solving abilities, including the capacity to interpret data, recognize patterns, identify issues, and develop actionable recommendations. Practical experience using AI tools to improve productivity, automate workflows, analyze information, or solve business and technical problems. Exceptional attention to detail, with a proactive approach to identifying, investigating, and resolving issues. Ability to work effectively in a fast-paced, collaborative environment while adapting to changing priorities and business needs. Strong sense of ownership, initiative, and willingness to learn and contribute to continuous product improvement. Russian language proficiency, including speaking, reading, and writing, is considered a strong advantage. Must be authorized to work in the United States without requiring current or future employment visa sponsorship. Benefits: Annual salary: $65,000–$90,000, depending on experience and qualifications. Fully remote working arrangement, with potential hybrid opportunities for candidates located near the company's office. Comprehensive medical, dental, and vision insurance. 401(k) retirement savings plan. Career development opportunities, with the chance to strengthen product management, technical, and analytical skills. Hands-on experience working with innovative AI-powered products and voice technology. Opportunity to collaborate with product, engineering, and business teams on impactful technology initiatives. Exposure to emerging AI tools and opportunities to contribute to workflow automation and product innovation. Collaborative and supportive workplace culture, recognized for its commitment to employee success and professional growth.