Assistente de Operações NOC - PCD

Accountabilities: Monitor and control operational requests and tickets, ensuring accurate tracking throughout their lifecycle. Follow up with responsible teams to obtain updates, resolve pending items, and maintain progress against established deadlines. Ensure timely responses, status updates, and positioning on outstanding operational demands. Communicate and collaborate with different teams and organizational levels to facilitate the resolution of requests. Support day-to-day operational management routines, controls, and reporting activities. Maintain organized records and ensure that relevant information is properly updated and communicated. Prioritize demands effectively and act proactively to identify and address potential delays or issues. Requirements Strong verbal and written communication skills, with the ability to interact clearly with different stakeholders. Excellent organization and attention to detail when managing multiple requests and follow-ups. Ability to work under pressure, manage competing priorities, and meet established deadlines. Proactive approach and strong sense of ownership when following through on pending activities. Confidence and persistence when requesting updates, collecting information, and following up with responsible teams. Previous experience in operations, support, NOC activities, or demand management is a plus. Basic knowledge of telecommunications is considered an advantage. Familiarity with transmission networks, fiber optics, or network infrastructure is desirable. Position exclusively intended for candidates with disabilities (PCD). Benefits 100% remote work. Full-time employment. Medical insurance fully subsidized by the company for employees and dependents. Dental insurance. Meal or food allowance with no employee discount. Life insurance. Private pension plan. Wellhub membership. TotalPass membership. Option to purchase company shares at a discount. Pharmacy discount program. Childcare allowance. Partnership with language schools. Extended maternity and paternity leave. Profit-sharing program (PPR). Working-hour options: 9:00–18:00 or 13:00–22:00.