Assistente de Gestão do Cliente Pleno - Vaga Afirmativa para Mulheres

Accountabilities: Receive, register, classify, and route customer service requests, ensuring that each demand is directed to the appropriate team or responsible person. Review and validate documents and information to ensure data accuracy, consistency, and quality. Execute operational support activities related to customer service processes, following established procedures, guidelines, and quality standards. Monitor service queues, track outstanding requests, and support analysts in managing workloads and meeting deadlines. Assist analysts with the organization and execution of operational activities, helping ensure requests are handled efficiently and accurately. Maintain organized records and ensure that requests and related information are properly documented and tracked. Contribute to process standardization and continuous improvement initiatives aimed at increasing operational efficiency and service quality. Requirements: Completed high school education; an ongoing university degree in Business Administration or a related field is desirable. Previous experience in administrative routines, operational activities, back-office functions, or customer service support. Basic knowledge of Microsoft Excel and the ability to work with corporate systems and digital tools. Strong organizational skills and attention to detail, with the ability to follow established procedures and meet deadlines. Good communication skills and the ability to collaborate effectively with colleagues and other teams. Proactive attitude, reliability, and willingness to support daily operational activities. Interest in data quality, customer management, and continuous process improvement. This is an affirmative-action position for women, as part of a commitment to advancing gender equity in the workplace. Benefits: Opportunity to develop experience in customer management, administrative operations, and data quality processes. Exposure to structured operational workflows and opportunities to contribute to continuous improvement. Access to a workplace culture focused on inclusion, diversity, and equal opportunities. Connection to women's professional development and leadership initiatives. Participation in the Women in Experian employee group, which promotes gender equity, professional development, and the exchange of perspectives and skills. Organizational commitment to advancing women's leadership through initiatives and partnerships supporting gender equality.