Application & AI Delivery Manager

Accountabilities: In this role, you will lead business-facing technology initiatives, coordinate solution delivery, and ensure that applications, automation, and AI capabilities deliver measurable value. Key responsibilities include: Build and maintain trusted relationships with business leaders, acting as the primary point of contact for application, automation, and AI initiatives. Lead discovery sessions, workflow assessments, requirements workshops, and stakeholder discussions to identify operational challenges and technology needs. Advise business teams on suitable solutions, including existing enterprise applications, system enhancements, automation opportunities, and AI-enabled capabilities. Connect business stakeholders with application, AI, integration, data, infrastructure, and other technical teams to evaluate options and develop recommendations. Define success criteria, adoption objectives, key performance indicators, business cases, and expected outcomes before initiatives begin. Establish baseline measurements and value metrics to assess productivity improvements, cost avoidance, risk reduction, operational efficiency, and user experience. Coordinate communication, training, and change management activities to support successful implementation and adoption. Monitor implementation results and stakeholder feedback, identifying opportunities for improvement and course correction. Develop reporting on realized benefits, adoption trends, and business outcomes, providing leadership with visibility into technology initiative performance. Own and continuously improve the enterprise application and AI intake process, serving as the primary entry point for new technology, automation, and AI requests. Evaluate incoming requests and determine appropriate review and approval paths based on use cases, risks, and organizational requirements. Coordinate application governance, vendor oversight, security architecture reviews, legal, privacy, procurement, and AI governance activities as needed. Maintain intake standards, documentation, decision records, process metrics, stakeholder communications, the enterprise AI registry, and application portfolio inventory. Coordinate approved initiatives from intake through implementation, adoption, and transition to operational ownership. Establish delivery plans, milestones, dependencies, risk assessments, and stakeholder commitments in collaboration with business and technical teams. Facilitate collaboration across engineering, architecture, security, infrastructure, vendors, and governance stakeholders. Support testing, pilot programs, deployment readiness, go-live planning, and post-implementation stabilization. Track progress, remove delivery obstacles, escalate risks, and maintain clear ownership throughout the solution lifecycle. Identify opportunities to streamline governance and delivery processes, standardize practices, encourage technology reuse, and reduce unnecessary duplication. Develop and maintain process documentation, templates, decision frameworks, and performance metrics. Stay informed about emerging technologies, enterprise applications, automation opportunities, and AI advancements relevant to organizational needs. Perform other duties as assigned and comply with applicable policies and standards. Requirements The ideal candidate combines strong business partnership and technology delivery experience with practical expertise in building and deploying AI solutions. You should be comfortable facilitating discussions with senior stakeholders, coordinating cross-functional teams, and balancing business priorities with governance and risk considerations. Required qualifications and skills include: A bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field preferred. A bachelor's degree or equivalent professional experience is required; a high school diploma is required when qualifying through equivalent experience. At least 5 years of experience in business relationship management, technology initiative leadership, product management, business analysis, or a related discipline. 1–3 years of experience partnering with business leaders and stakeholders to identify needs, shape solutions, and deliver measurable business outcomes. 1–3 years of experience in enterprise application governance, vendor management, or technology portfolio management preferred. 1–3 years of experience leading AI, automation, or digital transformation initiatives with measurable business impact preferred. Familiarity with security, privacy, compliance, and risk management processes preferred. At least 1 year of experience in healthcare or another regulated industry preferred. Experience in project management, product management, or business analysis, or relevant professional certifications, preferred. Strong ability to facilitate discovery sessions, requirements workshops, and cross-functional working sessions. Hands-on experience building and deploying AI productivity tools and AI agents in a business or enterprise environment. Experience collaborating effectively with cross-functional business and technical teams. Knowledge of application delivery lifecycles, governance processes, and technology implementation practices. Excellent stakeholder management, communication, facilitation, and organizational skills. Ability to balance business objectives, risk considerations, and delivery timelines. Strong listening and interpersonal skills, with the ability to establish positive and cooperative working relationships. Customer-focused approach and commitment to meeting the needs of internal and external stakeholders. Strong organizational, prioritization, multitasking, and time-management skills. Analytical problem-solving abilities, including the capacity to assess complex information, identify issues, and develop effective solutions. Ability to maintain accuracy and productivity in a changing environment with frequent interruptions. Discretion and the ability to handle confidential information appropriately. Ability to communicate effectively in both written and verbal formats and use standard computer equipment. Ability to work in a primarily sedentary, work-from-home environment, including sitting for extended periods and occasionally lifting up to 10 lbs. Benefits Annual full-time salary range of $89,300–$118,000, depending on qualifications, education, skills, professional experience, and internal equity. Fully remote work arrangement, with training provided remotely. Company-provided technology equipment for the home office. Work-from-home environment requiring a stable internet connection of at least 50 Mbps download and 10 Mbps upload; 100 Mbps download and 20 Mbps upload is recommended for higher-quality video meetings. Equal employment opportunity and consideration for all qualified applicants, with reasonable accommodations available for individuals with disabilities and disabled veterans.