Analista de TI Jr. – Suporte e Infraestrutura

Accountabilities: Maintain accurate records of IT assets, including laptops, mobile phones, and peripherals, tracking assignments, returns, transfers, and equipment ownership. Prepare, configure, and deploy workstations according to internal standards, including software installation, antivirus protection, encryption, and system updates. Manage technical onboarding and offboarding processes, including account creation and deactivation, access provisioning and removal, and equipment distribution and collection. Administer Microsoft 365 licenses, monitor usage, manage assignments and removals, and identify opportunities to optimize costs. Manage users, groups, and permissions across Microsoft 365 and Entra ID (Azure AD), including multi-factor authentication (MFA) settings and password resets. Provide technical support for hardware, software, connectivity, corporate applications, and internal systems, including remote troubleshooting. Log, monitor, and resolve IT support tickets while maintaining clear records of solutions and recurring procedures. Coordinate equipment warranties, maintenance, purchases, and replacements, maintaining communication with external suppliers. Support the Information Security team by applying basic endpoint security controls, including updates, permissions, and device policies. Requirements: Technical or higher education, in progress or completed, in Information Technology, Information Systems, Computer Networks, or a related field. Knowledge of installing, configuring, and maintaining Windows operating systems; macOS experience is useful where applicable. Familiarity with Microsoft 365 administration, including users, licenses, Exchange Online, Teams, OneDrive, and SharePoint. Basic understanding of identity and access management using Entra ID (Azure AD), as well as device management with Microsoft Intune. Experience using technical support tools and remote access solutions. Basic networking knowledge, including Wi-Fi, VPN, DNS, and DHCP. Familiarity with ticketing systems and IT asset inventory tools. Understanding of endpoint security practices, including antivirus software, encryption, system updates, and MFA. Strong organizational skills and attention to detail when maintaining records, inventories, and access controls. A patient, helpful, and collaborative approach to supporting users with different levels of technical knowledge. Clear and effective communication, particularly when providing remote assistance. Proactivity, sound prioritization, discretion when handling confidential information, and the ability to work effectively as part of a team. Nice to Have: Microsoft certifications such as MS-900, MD-102, or equivalent. Practical experience with Microsoft Intune and Windows Autopilot for device provisioning and management. Experience supporting remote or hybrid workforces, particularly with equipment delivery, returns, and logistics. Knowledge of PowerShell scripting and automation. Experience with IT asset inventory or mobile device management (MDM) tools such as GLPI, Snipe-IT, or Jamf. Familiarity with ITIL practices and processes. Benefits: Hybrid working arrangement in São Paulo, Brazil. Medical insurance. Dental insurance. Life insurance. Education assistance. Day off. TotalPass membership. Employment under a full-time CLT contract. Salary information is not specified in the job description.