AI Engineer & Support Lead

Accountabilities:: Act as the primary support owner for enterprise AI platforms, including Langdock, Gemini, and internal tools, managing user onboarding, troubleshooting, and vendor escalations. Monitor platform health, usage, and adoption, ensuring AI tools remain reliable and effective for business teams. Maintain up-to-date technical documentation, support processes, and operational runbooks. Design, build, and maintain custom integrations, Slackbots, and AI agents that connect enterprise AI tools with internal content, systems, and workflows. Ensure solutions are production-ready by incorporating monitoring, evaluation, and reliability practices into development and deployment. Manage incoming AI use-case requests by assessing requirements, defining scope, prioritizing initiatives, and directing each request to the most appropriate platform or solution. Communicate progress, priorities, and technical decisions clearly to stakeholders throughout the delivery process. Balance day-to-day platform support with hands-on engineering and continuous improvements, taking ownership of tasks from initial request through implementation and operation. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Practical experience building LLM-powered applications, AI agents, and retrieval-augmented generation (RAG) or knowledge-base systems. Strong understanding of prompt design, tool/function calling, and API integrations. Advanced hands-on experience with Claude Code or equivalent agentic coding tools, demonstrated through real-world solutions delivered to production. Strong software engineering skills using Python and/or JavaScript/TypeScript. Experience working with REST APIs, cloud services, and webhooks. Proven experience developing and operating Slack applications or bots, including familiarity with the Slack API, event subscriptions, and bot deployment. Excellent project management, organizational, and communication skills, with the ability to serve as a reliable first point of contact for users while handling complex technical work. Ability to work independently, prioritize a varied workload involving both support requests and engineering projects, and maintain clear documentation. Advanced English proficiency is mandatory, as the role involves working directly with US-based clients and requires confident professional communication. Benefits: Competitive salary paid in USD. Fully remote work arrangement across Latin America. Access to coworking spaces across LATAM for optional in-person collaboration. Paid time off in accordance with the employment regulations of your country, at full salary. National holidays observed according to local regulations. Sick leave. Annual refundable credit for health and well-being-related expenses. A day off for your birthday. Support from a dedicated People Care team for time off, well-being, and other employee needs. A collaborative remote environment with opportunities to participate in coffee breaks, technical talks, and team activities.