Accounts Receivable Specialist

Accountabilities: Manage day-to-day accounts receivable activities, including transferring, posting, and reconciling invoice and payment data across CRM, ERP, event registration, and related systems. Research and resolve unidentified or incorrectly applied payments, including wire transfers, ACH payments, checks, and credit card transactions. Manage receivables associated with membership dues, including installment monitoring, delinquency follow-up, account reconciliation, and membership conversions. Respond to and resolve accounts receivable inquiries from members and internal stakeholders through customer service platforms, email, and other communication channels. Review and process member refunds in coordination with Accounts Payable and in accordance with established policies and approval requirements. Perform monthly AR close activities, including reconciling the AR aging to the general ledger, preparing supporting schedules, and investigating variances. Monitor past-due accounts and conduct collection follow-up in accordance with established policies and procedures. Research and resolve credit card disputes and other payment-related issues. Partner with General Ledger and Accounts Payable teams on bank reconciliation items, refunds, and other transactions affecting receivables. Prepare and process miscellaneous invoices while ensuring appropriate documentation and accounting treatment. Support annual membership renewal billing, including system testing, invoice validation, and product configuration. Prepare and post journal entries associated with accounts receivable activity. Identify opportunities to improve AR processes, documentation, controls, and system workflows, and support the implementation of approved improvements. Provide documentation and responses for annual audits and other AR-related audit requests. Collaborate with IT and Finance teams to investigate and resolve system issues affecting receivable transactions and financial data integrity. Support Finance leadership with special projects, analysis, and other accounts receivable initiatives. Maintain compliance with financial policies, accounting requirements, procedures, and internal controls. Requirements 4+ years of progressive experience in accounts receivable, accounting, or a related finance discipline. Associate’s degree or higher in Accounting, Finance, or a related field preferred. Strong working knowledge of accounts receivable processes and related accounting principles. Demonstrated ability to independently manage assigned responsibilities and follow complex issues through resolution. Strong reconciliation, analytical, and problem-solving skills, with the ability to investigate payment, billing, and account discrepancies. High level of accuracy and attention to detail, with a strong commitment to appropriate controls and documentation. Proficiency with Microsoft Excel and other Microsoft Office applications. Experience working with ERP and CRM systems; experience with Salesforce and Certinia is preferred but not required. Strong systems aptitude and ability to work across ERP, CRM, event registration, and payment platforms. Ability to identify process issues and recommend practical, effective improvements. Excellent organizational and prioritization skills, with the ability to manage multiple responsibilities and deadlines. Sound judgment, including the ability to resolve issues independently and recognize when escalation is appropriate. Strong written and verbal communication skills and the ability to explain financial and payment issues clearly and professionally. Strong interpersonal skills and the ability to collaborate effectively with members, colleagues, vendors, and cross-functional stakeholders. Ability to maintain confidentiality and exercise discretion when handling financial and member information. Global mindset with sensitivity to international customs, communication styles, and member needs. Curiosity and willingness to learn new systems, tools, and processes. Ability to work flexible or extended hours when necessary to support stakeholders across multiple time zones. Willingness and ability to travel domestically and internationally approximately 1–2 times per year. Benefits Fully remote position within the United States. Annual salary range of $58,000–$73,900 , depending on primary work location, experience, skills, and other relevant factors. Performance-based bonus opportunities. Remote work flexibility. Comprehensive rewards package focused on employee wellbeing and professional growth. Opportunities to work within a global organization and collaborate with teams and stakeholders across multiple countries and time zones. Support for professional development and continuous learning. Equal opportunity employment and a commitment to an inclusive workplace.