Accounts Receivable & Collections Specialist

Accountabilities:: Manage a portfolio of customer accounts and proactively drive timely collection of outstanding receivables. Investigate and resolve complex accounts receivable issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and reconciliation items. Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment histories. Take ownership of issues from initial identification through resolution, maintaining timely follow-up with customers and internal stakeholders. Negotiate payment commitments while maintaining professional and productive customer relationships. Accurately document collection activity, account updates, and customer communications in NetSuite and related systems. Partner with Billing, Revenue, Customer Success, Sales, Support, and Finance teams to resolve payment issues and remove obstacles preventing invoice settlement. Escalate high-risk accounts appropriately and recommend practical solutions based on account circumstances and available information. Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes and opportunities for improvement. Recommend initiatives that improve collection efficiency, reduce recurring payment issues, and strengthen cash application processes. Help maintain standardized collection procedures, documentation, and workflows while supporting broader process improvement initiatives. Requirements: Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent professional experience. 7+ years of progressive B2B accounts receivable and commercial collections experience. Demonstrated ability to independently research, analyze, reconcile, and resolve complex accounts receivable issues. Strong analytical and reconciliation skills, with the ability to identify root causes behind payment discrepancies. Excellent written and verbal communication skills, with confidence interacting with both customers and internal stakeholders. Proven ability to manage multiple priorities simultaneously while maintaining accuracy in a fast-paced environment. Strong organizational skills and exceptional attention to detail. Self-motivated approach with a strong sense of ownership, accountability, urgency, and follow-through. SaaS or subscription business experience is preferred. Experience with NetSuite and Salesforce is preferred. Experience collaborating across Finance, Accounting, Customer Success, Sales, Support, and Operations teams is preferred. Experience mentoring junior or offshore team members is a plus. Strong customer relationship skills, responsiveness, and a continuous-improvement mindset. Benefits: Base salary range of $78,000–$95,000 USD annually. Equity through stock options. Additional variable pay, bonuses, and other cash compensation may be discussed during the interview process. Remote-first work environment. Flexible work schedule. Comprehensive benefits package. Retirement plan with company match. Unlimited PTO. Collaboration with a distributed team across the United States and Ontario, Canada. Flexible remote work with collaboration expected during core working hours. Opportunity to contribute directly to a growing organization and make a meaningful operational impact.