Technical Account Manager (Strategic Accounts)

Technical Account Manager (TAM) – Strategic Accounts

Okta: The World’s Identity Company™

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

The Strategic Accounts Opportunity

• Okta Platform Focus: Primary focus on Workforce Identity Solutions (Okta WIC), with foundational Customer Identity (Auth0) exposure.

• Segment Scope: Strategic Accounts (Global enterprise clients with high-complexity, multi-org hybrid environments).

• Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic Segment team. As a P3 Technical Account Manager, you will serve as the primary technical advisor and advocate for a portfolio of Okta's largest, most complex global enterprises across industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

Key Identity Solutions & Technologies You Will Support

You will guide enterprise customers through complex deployment architectures across core workforce solutions and developer-focused identity integrations:

• Workforce Identity Cloud (Primary Focus):

  • Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.

  • Identity Governance & Administration (IGA): Lifecycle Management, Workflows, and Identity Governance (automated SCIM provisioning and zero standing privileges).

  • Privileged Access Management (PAM): Privileged Access controls.

  • Identity Threat Detection & Response (ITDR): Identity Security Posture Management, Identity Threat Protection, and Syslog integration.

• Customer Identity & Developer Tools:

  • Modern authentication protocols (OAuth 2.0, OIDC).

  • Direct API interactions using Okta REST APIs.

  • Okta Sign-In Widget and Auth JS SDKs for custom application authentication and login UI customization.

What You'll Be Doing

Strategic Partnership & Account Leadership

• Act as the primary technical authority and trusted advisor for identity leads, enterprise architects, and technical executives within your assigned strategic accounts.

• Independently design and drive multi-year technical adoption roadmaps aligned with customer security posture and business goals.

• Partner closely with Customer Success Managers (CSMs) and Account Executives to secure Okta’s footprint against competitive displacement and identify expansion opportunities.

Technical Execution, API Prototyping & Advocacy

• Hands-On Demos & PoCs: Configure test environments (e.g., Salesforce developer tenants) and build Proofs of Concept (PoCs) to demonstrate live SAML/OIDC integrations, custom login widgets, and Adaptive MFA policies.

• API Validation & Scripting: Use Postman to test and validate Okta REST APIs (executing CRUD operations for user/group lifecycle management and policy automation).

• Complex Problem Resolution: Dissect multi-faceted enterprise issues, proactively identify technical risks, and independently drive escalations through Engineering and Support.

• Serve as the voice of the strategic customer internally, influencing Okta product management and roadmap decisions.

Thought Leadership & Mentorship

• Deliver custom technical workshops, architectural reviews, and best-practice sessions for customer engineering teams.

• Develop repeatable technical assets, Postman collections, and deployment strategy guides for the global TAM organization.

• Mentor P1/P2 peers, driving team enablement and technical capability expansion.

What You'll Bring to the Role 

• Experience: 5+ years of related technical experience in customer-facing engineering roles (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Senior Support Engineer.

• Domain Knowledge: 3+ years in identity and access management (SSO, MFA, directory services, lifecycle management, or zero trust architectures).

• Education & Certifications: BA/BS/MS in Computer Science, Information Technology, or related technical discipline (or equivalent experience). Okta Certified Administrator/Consultant, CISSP, or equivalent certifications preferred.

Technical Mastery

• Federation & Protocols: Practical mastery of OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and WS-Federation protocols.

• API Prototyping Tools: Hands-on proficiency using Postman to execute REST API requests, manage environments/collections, and troubleshoot API integrations.

• Development & Web Basics: Ability to read and modify simple web applications (e.g., HTML/JS, Node.js, Python) to demonstrate authentication flows, public vs. protected route logic, and group-based access control using the Okta Sign-In Widget or Okta Auth JS.

• Enterprise Ecosystems: Experience integrating major SaaS platforms (Salesforce, Workday, Office 365, Box) via SAML, SCIM, and automated provisioning workflows.

• Security & SIEM: Familiarity with risk-based authentication policies, behavioral analysis, and syslog monitoring/SIEM integrations.

Communication & Executive Presence

• Strong communication skills with proven ability to translate complex technical concepts for both developer/architect teams and C-level stakeholders.

• Confident performing live technical demonstrations, interactive whiteboarding, and real-time troubleshooting under pressure.

• Strong project management capabilities with a track record of driving technical health across high-stakes accounts.

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