Senior Partner Success Implementation Engineer

So, what’s the role all about?

The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.

As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem.

How will you make an impact

Technical Advocacy & Product Support

· Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.

· Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.

· Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.

Implementation Leadership

· Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.

· Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.

· Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.

Cross-Functional Collaboration

· Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.

· Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.

· Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.

Knowledge Sharing & Best Practices

· Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.

· Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.

· Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.

· Lead executive business reviews and represent partner technical needs in strategic planning forums.

Have you got what it takes?

· 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.

· Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.

· Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.

· Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.

· Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

· Experience partnering with channel or reseller organizations

· Experience in a global technology or SaaS organization. Professional services, or Solution Delivery

· Deep knowledge of global partner ecosystems or channel/alliances strategy.

· Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.