ApplySarthiAI Project Manager, CX
NICE
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This role on the market
2,565 open project roles across 253 companies are on ApplySarthi right now, most of them in Bengaluru (101), Delhi NCR (58), Chennai (55).
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What project roles keep asking for: Stakeholder management (14%) — counted across their open postings here.
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NICE has 178 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for project roles keep coming back to Stakeholder management. Practise those questions before you sit with NICE.
Questions you are likely to be asked
- Why do you want to join NICE?
- What is your experience with SaaS? Tell me one thing you learned the hard way.
- When would you not use machine learning for a problem?
- Walk me through a model you built, from the data to how it was used.
- How did you know your model was actually good, and not just good on your test set?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the AI Project Manager, CX at NICE interview free →At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.
Role Description:
- Manage delivery of software and AI-enabled projects under guidance of senior project managers.
- Maintaining project plans, schedules, RAID logs, and delivery documentation.
- Track project progress, risks, and dependencies and escalate as needed.
- Prepare and contribute to customer and internal status communications.
- Coordinate meetings, action items, and follow-ups across cross-functional teams.
- Support adherence to delivery processes, PMO standards, and best practices.
- Adapt to changing project priorities while maintaining attention to detail.
AI Delivery Experience (Preferred)
- Exposure to software delivery involving conversational AI or AI-enabled platforms.
- Basic understanding of AI, LLM, or NLU concepts and terminology.
- Ability to follow and document AI-related requirements and risks.
- Support customer expectation-setting with guidance from senior team members.
- Awareness of common AI risks such as data quality or model limitations.
- Familiar in learning prompt engineering concepts and AI performance metrics.
- Comfort using AI-powered tools for productivity, documentation, or analysis.
Project Management Experience:
- Up to 4 years of experience supporting customer-facing software or SaaS projects.
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
- Experience working in AI, technical, or SaaS environments preferred.
- Developing problem-solving and risk-awareness skills.
- Strong written and verbal communication skills with attention to detail.
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
- PMP, AI, or similar certification a plus
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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Listed on greenhouse · posted 2026-05-22. ApplySarthi collects openings and links to application pages; the role is advertised by NICE, not by us.