ApplySarthiSenior Manager - Product Management (AI Workflows)
Zenoti
Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
4,345 open management roles across 367 companies are on ApplySarthi right now, most of them in Bengaluru (170), Hyderabad (99), Delhi NCR (92).
- Credit Risk Management Governance LeadJPMorgan · mumbai
- Associate Director - Real Estate Portfolio Management APACGsk · bengaluru
- Intern, Product Management, Cairo - EgyptMastercard
- Senior Project Management AnalystTarget · bengaluru
- Head of Solution Development, Workplace Management, HKTJll
CRM jobs · Customer success jobs · Generative AI jobs · LLMs jobs
Zenoti has 49 open roles listed here.
- Senior Product Specialist - Implementation/Onboardinghyderabad
- Senior Implementation Consultanthyderabad
- Data Operatorhyderabad
- Data Operatorhyderabad
- Outbound Sales Development Representative
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
4,345 open management roles are hiring right now across 367 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Zenoti.
Questions you are likely to be asked
- Why do you want to join Zenoti?
- What is your experience with LLMs? Tell me one thing you learned the hard way.
- What would you check first if a model's accuracy dropped after going live?
- When would you not use machine learning for a problem?
- Walk me through a model you built, from the data to how it was used.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Manager - Product Management (AI Workflows) at Zenoti interview free →Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
AI-Powered Customer Engagement Platform
Location: Hyderabad, Telangana, India
About Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our AI-powered platform transforms every guest touchpoint into new revenue, helping businesses grow twice as fast as industry peers. We power more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation and recognition as a Great Place to Work.
About the Role
We are seeking an experienced Senior Manager to own and drive the product strategy for HyperConnect, Zenoti's intelligent customer engagement platform. HyperConnect is a cornerstone of our AI Workforce suite, leveraging large language models and conversational AI to revolutionize how wellness businesses engage with their customers across every channel.
HyperConnect (also known as AI Concierge) is our intelligent engagement hub that analyzes every customer interaction across phone, SMS, and web—identifying missed revenue opportunities and building brand loyalty. It helps teams stay on top of clients who abandon appointments or inquiries, capturing every possible sale and elevating the guest experience. No more lost touchpoints—just continuous, connected engagement.
Key Responsibilities
- Define and execute the product vision, strategy, and roadmap for HyperConnect, ensuring alignment with Zenoti's broader AI Workforce strategy
- Partner with AI/ML engineering teams to translate LLM capabilities into customer-facing features that solve real business problems for wellness industry operators
- Gather requirements from existing and potential customers, write functional requirements documents, and build agile product backlogs for AI-powered engagement features
- Work closely with data science teams to define conversational AI behaviors, prompt engineering strategies, and model fine-tuning requirements
- Drive cross-functional collaboration with engineering, design, sales, and customer success to deliver exceptional AI products that drive measurable business outcomes
- Define success metrics and KPIs for HyperConnect performance, including engagement rates, revenue recovery, customer retention, and satisfaction scores
- Stay current with advancements in LLMs, generative AI, and conversational AI technologies, identifying opportunities to enhance product capabilities
- Manage stakeholder expectations and build buy-in for AI product investments across the organization
What We're Looking For
Required Qualifications
- 10+ years of experience as a Product Manager or Technical Product Manager, with at least 1 year working on AI/ML-powered products
- Demonstrated experience shipping products that leverage large language models (LLMs), conversational AI, or multi-channel engagement platforms
- Strong understanding of generative AI concepts including prompt engineering, model fine-tuning, RAG (Retrieval-Augmented Generation), and evaluation metrics
- Technical or engineering background with the ability to have deep technical discussions with AI/ML engineers
- Excellent communication and presentation skills, including the ability to present AI product strategies to customers and senior executives
- Experience gathering requirements and translating complex AI capabilities into clear, actionable product specifications
- Proven ability to influence cross-functional teams and drive results in a fast-paced environment
- Strong analytical skills with the ability to use data to drive product decisions and measure AI product performance
Preferred Qualifications
- Experience with omni-channel customer engagement platforms (phone, SMS, web, chat)
- Background in B2B SaaS products, particularly in the beauty, wellness, or hospitality industries
- Experience with NLP/NLU platforms and customer interaction analytics
- MBA from a premier management institute or equivalent experience
- Understanding of the wellness industry and its unique operational challenges
AI-Specific Competencies
- LLM Product Intuition: Ability to understand what LLMs can and cannot do, and translate that into practical product features
- Conversational Design: Experience defining conversation flows, handling edge cases, and creating natural dialogue experiences across multiple channels
- AI Ethics & Safety: Understanding of responsible AI practices, including bias mitigation, privacy considerations, and appropriate AI guardrails
- Prompt Engineering: Familiarity with prompt design patterns and strategies to optimize model outputs for specific use cases
- AI Evaluation: Experience defining metrics and evaluation frameworks to measure AI product quality and performance
Why Zenoti?
- Be at the forefront of AI innovation in the wellness industry, building products that directly impact 30,000+ businesses globally
- Work with cutting-edge AI/ML technologies and shape the future of how businesses engage with their customers
- Join a dynamic and diverse team that values collaboration, creativity, and growth
- Competitive compensation with attractive benefits including medical coverage for you and your family
- Access to regular yoga, meditation, breathwork, and stress management sessions—we practice what we preach!
- Opportunity to lead impactful AI products at a $1B+ unicorn company
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Assistant Manager – Global PayrollZenoti · hyderabad
- Director of Sales Mid Market Zenoti
- Director - Product Management (Payments/Fintech)Zenoti · hyderabad
- Implementation ConsultantZenoti · hyderabad
- Lead Engineer - Full Stack (AI)Zenoti · hyderabad
- Lead - Product Support(Customer facing)Zenoti · hyderabad
- Payments Program ManagerZenoti · hyderabad
- Senior Product Support SpecialistZenoti · hyderabad
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-05-11. ApplySarthi collects openings and links to application pages; the role is advertised by Zenoti, not by us.