(Senior) Consultant / Business Analyst – Customer & CRM in Financial Services (m/w/d)

Joining Capco means joining an organization that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and management consultancy dedicated to the financial services industry. We combine innovative thinking with unrivalled industry knowledge, to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward.

• We specialize primarily in banking & payments, capital markets, wealth & asset management, insurance and energy
• We have a collaborative and efficient approach
• We help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs and enhance controls
• We serve our clients from 32 offices across the Americas, Europe, and Asia Pacific

If creativity and innovation are your passion, then Capco is right for you. You can grow in an inclusive, diverse and collaborative environment. At Capco, we will train and support you to help accelerate your career. 

The Role

As a (Senior) Consultant / Business Engineer – Data at Capco, you will work with financial services clients to turn complex business and technology challenges into clear, practical solutions. You will operate at the intersection of Business, IT, Data, CRM and Architecture, helping clients improve processes, data landscapes and ways of working.

You will contribute to transformation, optimisation, data, master data and CRM initiatives, translating requirements into concepts, specifications, user stories and decision-ready recommendations.

YOUR CAPCO DAY 

• Analyse complex business and technical requirements and translate them into clear concepts, specifications, user stories and decision materials.
• Contribute to transformation, optimisation, data, master data and CRM initiatives across financial services.
• Work across business functions, IT teams, architects and project stakeholders, connecting Business, IT, Data, CRM and Architecture.
• Analyse system landscapes, application architectures, data flows, data quality, governance and processes to identify practical opportunities for improvement.
• Help reduce complexity and develop pragmatic solutions that meet both business and technology needs.

YOUR CAPCO-FIT 

• Experience as a Business Analyst, Consultant, IT Consultant or Requirements Engineer, ideally with around three or more years of experience in financial services, banking, insurance or an enterprise environment.
• Strong understanding of system landscapes, application architectures, data flows, master data, CRM processes, data quality, governance and process optimisation.
• Ability to understand complex business and technical topics, structure requirements and turn them into clear, practical solutions.
• Strong collaboration and communication skills, with the ability to work effectively across Business, IT, Data, CRM, Architecture and project teams in dynamic environments.
• Very good German skills, ideally C1/C2 level, and good English skills, ideally B2 level or above.

WHY CAPCO

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.

We offer highly competitive benefits, flexible working hours, technical and soft skills training, smartphone & fast mobile internet and a work culture focused on innovation and creation of lasting value for our clients and employees.

Ready to take the Next Step 

If this sounds like you, we would love to hear from you.  This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.