Senior Collections Analyst

THE ROLE As a Senior Collections Analyst at Everpure, you will spearhead global cash optimization and serve as the lead functional authority across our order-to-cash systems. You will champion financial predictability by resolving multifaceted account portfolios, balancing commercial deal acceleration against credit risk, and eliminating systemic dispute drivers. Partnering closely with Sales, Billing, and Finance leadership, you will elevate receivables performance and drive enterprise-scale process enhancements that safeguard revenue.

WHAT YOU'LL DO

• Own and optimize collections strategy across high-value global commercial portfolios to accelerate cash flow, mitigate bad-debt exposure, and secure timely payment commitments.

• Serve as the primary functional advisor on ERP processes and credit hold governance, partnering with Sales leadership to balance urgent quarter-end deal execution against risk mitigation.

• Orchestrate resolution of complex, cross-functional billing disputes and deduction issues in collaboration with Sales, Billing, Customer Experience, and Legal teams to protect customer relationships and revenue integrity.

• Steer international collections compliance and tax coordination across multiple jurisdictions, navigating withholding tax documentation and country-specific regulatory requirements.

Portfolio & Collections Management

• Own and manage a large, global portfolio of commercial accounts driving proactive daily/weekly outreach to secure payment commitments (PTPs) and reduce past-due balances.

• Track and log all collections activity, payment receipts, and partner communications in a structured account-level format to maintain a clear audit trail and hand-off continuity.

• Prioritize outreach and escalation based on aging buckets (current, 30-60, 60-90, 90+) and account risk/exposure size.

Order Hold & Release Decisioning

• Act as an advisor for the credit hold team on payment history to support the team to determine order hold/release status, including managing "hard hold" accounts requiring senior-level sign-off.

• Balance commercial urgency (pending sales orders, quarter-end deals) against credit hold when authorizing exceptions or partial releases taking into consideration customer history or promise to pay.

Dispute & Deduction Resolution

• Investigate and resolve billing disputes, credit memo requests, short payments, and skipped invoices in partnership with Sales, Billing, Credit, and Customer Experience (CX) teams.

• Drive resolution of complex multi-party disputes (e.g., contested invoice amounts, debooking requests, governance/credit approval letters) requiring documented sign-off from Sales leadership before action.

• Liaise with Legal on formal escalations, including demand letters and late-payment penalty enforcement for chronically delinquent or terminated accounts.

International Collections & Tax Compliance

• Manage withholding tax (WHT) reconciliation and documentation across multiple countries, partnering with Tax/CM teams on certificate requirements and treatment of WHT balances in aging.

• Navigate country-specific payment cycles, entity name changes, and local regulatory requirements that affect collections timing and reporting.

Escalation & Risk Management

• Identify high-risk, chronically past-due, or terminated-reseller accounts and escalate to sales leadership, credit, and legal as needed, including recommending accounts for demand letters or legal action.

• Flag accounts for bad debt reserve review based on payment deterioration, disputed balances, or customer/reseller instability.

• Maintain relationships with Partner Account Managers (PAMs) and Sales Managers to secure internal escalation support on stalled payments.

WHAT YOU BRING

• Demonstrated track record of managing high-exposure commercial receivables portfolios and establishing proactive dunning and dispute-resolution frameworks.

• Advanced functional proficiency navigating enterprise ERP systems (such as SAP) to drive order-to-cash workflows, track payment commitments, and guide credit governance.

• Proven ability to partner with cross-functional leadership across Sales, Legal, Tax, and Treasury to resolve complex multi-party financial disputes and mitigate organizational risk.

• Sharp analytical capabilities with experience handling multi-currency reconciliations, withholding tax treatment, and bad-debt risk assessments.

• We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, work travel, or other approved leave.