OTC Analyst - Collections

OTC Analyst - Collections Job Description Summary The AR Collections Senior Analyst is responsible for independently managing a complex or higher-risk customer receivables portfolio, driving timely collections and reducing overdue exposure through strong account analysis, reconciliation, customer follow-up and resolution of payment blockers. The position works across customer accounts, internal stakeholders and multiple systems to understand root causes of non-payment, identify disputes or payment issues, establish appropriate collection actions and escalate material risks. Additional activities needed to be performed include collection strategy, customer-account analysis, reconciliation/SOA, non-voice dunning, internal coordination of issues inhibiting payment and SAP knowledge. Key responsibilities Independently manage an assigned portfolio of customer receivables. Review aging and overdue balances and prioritize collection activity based on value, risk and payment status. Perform customer account reconciliations and investigate balance discrepancies. Conduct written customer follow-up and track commitments and expected payments. Identify disputes, payment issues, unapplied cash and other blockers preventing collection. Perform root-cause analysis on complex or recurring account issues. Coordinate resolution with the appropriate internal owner while maintaining collection ownership. Identify deterioration, high-risk exposures and cases requiring management escalation. Maintain accurate collection actions, customer information and account status in relevant systems. Work across multiple systems and sources to resolve complex AR cases. Use Excel and available data/reporting tools to analyse portfolio performance and identify trends. Support continuous improvement of collection processes, controls and data quality. Systems / ERP Experience with ERP and AR/Collections platforms is preferred. Depending on the portfolio, relevant systems may include: Ocean: SAP S/4HANA L&S/ Aliança: Microsoft Dynamics, SAP ECC, CargoWise, MACS, NODUM, Sian, WALDBOTT and/or other business-specific systems. Shift GSC Mexico: 18:30–03:30 IST GSC Brazil: 15:30–00:30 IST Candidates must be able to work the applicable shift supporting LAM operations. Business scope Position may support Ocean, Logistics & Services (L&S), and/or Aliança , depending on assigned portfolio. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .