Renewals Specialist

Renewals Specialist

• Build trusted relationships with SmartBear customers to support renewals, retention, and long-term customer loyalty.
• Help customers realize value from their software investments through adoption, consultation, and proactive engagement.
• Identify opportunities for account growth by aligning customer needs with additional SmartBear solutions.

About the Role

As a Renewals Specialist you will:

• Engage customers proactively to understand business priorities, align SmartBear solutions to their goals, and support timely renewals.
• Develop lasting customer relationships that improve retention and lifetime customer value.
• Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.
• Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the SmartBear portfolio.
• Monitor customer product experiences and recommend actions that improve satisfaction, performance, and success.
• Partner with internal teams to address customer needs and support a consistent renewal experience.

We are looking for you if you have:

• 1–2 years of experience in a customer-facing role; sales, account management, customer success, or software experience is a plus.
• Bachelor’s degree or equivalent practical experience.
• A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.
• Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed.
• Analytical problem-solving skills and the ability to collaborate with others while taking ownership of individual results.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.