Senior Renewals Account Manager

Accountabilities: Own the end-to-end renewal lifecycle for a portfolio of high-value, complex, and strategic software accounts, with direct accountability for Gross Revenue Retention (GRR) and identifying upsell and cross-sell opportunities. Drive proactive renewal strategies by engaging customers early, anticipating risks 6–18 months ahead, and transforming renewals into long-term customer lifecycle engagements. Serve as a senior commercial expert on contract structures, non-standard pricing, indexation, multi-year agreements, multi-product renewals, and complex contractual arrangements. Lead high-stakes negotiations involving sophisticated commercial frameworks, contract amendments, and legacy agreements to achieve sustainable, commercially sound outcomes. Collaborate with Sales, Legal, Finance, Deal Desk, and Operations to align renewal strategies, manage commercial risks, and support business objectives. Prioritize large-scale strategic renewals, including deals exceeding $5 million in total contract value (TCV), while remaining flexible and hands-on in supporting smaller transactions when needed. Maintain accurate renewal forecasts and provide executive leadership with clear visibility into risks, potential scenarios, and mitigation plans. Coordinate closely with Sales, Customer Success Management (CSM), and Partner Management to facilitate seamless customer handoffs and align renewal activities with expansion opportunities. Apply Generative AI tools to improve contract analysis, scenario modeling, forecasting, and commercial communications. Mentor Renewal Account Managers, share best practices, and contribute to the continuous improvement of negotiation playbooks, renewal processes, and team performance. Requirements Extensive experience in renewals, commercial deal management, contract negotiation, or enterprise account management within a B2B software or Software-as-a-Service (SaaS) environment. Strong expertise in commercial contract structures, renewal frameworks, pricing strategies, and commercial risk management. Demonstrated success leading complex renewal negotiations with senior customer stakeholders and navigating challenging commercial situations. Solid understanding of recurring revenue business models and key metrics, including Annual Recurring Revenue (ARR), Gross Revenue Retention (GRR), Net Revenue Retention (NRR), churn, and renewal forecasting. Proven ability to collaborate effectively with cross-functional teams, including Sales, Legal, Finance, Deal Desk, and Operations. Strong analytical, organizational, communication, and stakeholder-management skills, combined with sound commercial judgment and a credible negotiation presence. Fluency in both Portuguese and English is required; Spanish proficiency is an advantage. Experience managing or influencing large, complex deals valued at $10 million or more in total contract value, or equivalent, is highly desirable. Previous exposure to executive-level customer negotiations and global or regional strategic accounts is beneficial. A customer-centric approach that balances relationship building with commercial discipline, risk awareness, and business priorities. Comfort operating in ambiguous, high-pressure environments, with the ability to take ownership and deliver results regardless of deal size. A collaborative, low-ego leadership style focused on team effectiveness and overall portfolio success. Curiosity and a proactive mindset toward applying Generative AI and automation to complex commercial workflows. Benefits Fully remote working arrangement. Opportunity to lead strategic, high-value commercial renewals across the Americas region. Exposure to complex enterprise agreements, senior stakeholders, and cross-functional collaboration. Opportunities to mentor colleagues and influence renewal strategies, negotiation practices, and process improvements. The chance to apply Generative AI and automation to enhance commercial decision-making and operational efficiency. Relocation assistance is not provided.